eSIM Service

What is eSIM?

eSIM is a digital SIM that enables you to activate mobile plans from telecommunications providers. With devices that support eSIM cards, customers don't need to physically insert a card themselves. They only need to apply for a phone number and plan at a myfone store, and they can start using it through Over-the-Air (OTA) activation.

Applicable object

Users of Taiwan Mobile, original T-STAR users, and users who have applied for or transferred to Taiwan Mobile plans. (Currently, prepaid card users from the original T-STAR are temporarily not eligible for eSIM)

Application channels

Taiwan Mobile physical stores

Setup fee

  • The setup fee is waived for the initial application or the first eSIM service replacement.
  • The fee for card replacement or reissuance is the same as the current in-store setup fee, which is $300 per instance. For postpaid users, the fee will be automatically included in your next billing cycle. For prepaid users, the fee will be deducted directly from your balance.
Instructions for using eSIM

Instructions for using eSIM on an iPhone.

Please confirm before setting up eSIM:

  • The device models must be iPhone XS, XR, or later. If you purchased an iPhone 14 or later model in the United States, you need to ensure it is an unlocked version and compatible with the required bands. Chinese version of Apple devices can only install foreign eSIM when traveling outside of China. In China, Taiwan Mobile eSIM cannot be installed on Chinese version of Apple devices. For usage restrictions and regulations of iPhone models sold in various regions, please refer to the announcements on the official iPhone website.
  • Before activating, please ensure that your mobile phone is connected to the internet (either through mobile data or Wi-Fi).
  • Please make sure that iOS is upgraded to version 12.1 or higher.

How to set up eSIM:

Click on the phone's settings ➔ General ➔ About ➔ The carrier lock status should display as "No SIM restrictions."

Transfer of eSIM data:

  • To transfer eSIM data when changing to a new phone, users must visit a myfone store to apply for eSIM conversion. For any questions, please contact the store staff or call the customer service hotline.
  • More information about iPhone eSIM.

Instructions for downloading eSIM without scanning QR code.

Before downloading eSIM, please ensure:

  • The device models must be iPhone XS, XR, or later. If you purchased an iPhone 14 or later model in the United States, you need to ensure it is an unlocked version and compatible with the required bands. Chinese version of Apple devices can only install foreign eSIM when traveling outside of China. In China, Taiwan Mobile eSIM cannot be installed on Chinese version of Apple devices. For usage restrictions and regulations of iPhone models sold in various regions, please refer to the announcements on the official iPhone website.
  • Please make sure that iOS is upgraded to version 12.1 or higher.
  • Apply for eSIM service at myfone store. (eSIM download without scanning QR code is currently not supported for T-STAR users.)
  • Please provide the personnel with the phone's EID by either presenting the phone's box or dialing *#06# on the phone to display it.

How to download and install eSIM:

  • Installing eSIM on a new phone: After powering on, connect to Wi-Fi ➔ Download and install eSIM ➔ eSIM installation completed.
  • Installing the second eSIM on the original phone: After the store setup is completed, the phone will receive a notification ➔ Phone settings ➔ Mobile network ➔ Select download and install eSIM ➔ eSIM installation completed.

Diagram illustrating the download of eSIM without scanning QR code:

 

Instructions for using eSIM on an Android phone.

Before setting up eSIM on an Android phone, please make sure:

  • The applicable models, operational procedures, and system version requirements should be based on the announcements made by each smartphone brand.
  • Before activating, please ensure that your mobile phone is connected to the internet (either through mobile data or Wi-Fi).
  • Before activating eSIM on a brand new phone, please note that for some Android models, due to device-side restrictions, you may need to activate the phone settings with a physical SIM card first. Please confirm the restrictions imposed by the phone brand before activation.

Models compatible with eSIM

Please Swipe Left or Right View All.

Brand Models
APPLE iPad 10.2(2019) / iPad 8th (2020) / iPad 9th (2021) / iPad Air 10.5 / iPad Air 4 / iPad Air 5 / iPad mini 7.9 / iPad mini 8.3 / iPad Pro 11 / iPad Pro 11 (3rd) / iPad Pro 11 (4rd) / iPad Pro 12.9 (3rd) / iPad Pro 12.9 (5th) / iPad Pro 12.9 (6th) / iPad Air (M2) / iPad Pro (M4)

iPhone SE / iPhone SE 2 / iPhone SE 3 / iPhone XR / iPhone XS / iPhone XS Max / iPhone 11 lineup / iPhone 12 lineup / iPhone 13 lineup / iPhone 14 lineup / iPhone 15 lineup

Apple Watch Ultra 2 / Apple Watch S9 / Apple Watch SE / Apple Watch Ultra / Apple Watch S8 / Apple Watch S7 / Apple Watch S6 / Apple Watch S5 / Apple Watch S4 / Apple Watch S3
Google Pixel 3a / Pixel 4 / Pixel 4 XL / Pixel 4a / Pixel 5 / Pixel 6 / Pixel 6 Pro / Pixel 6a / Pixel 7 / Pixel 7 Pro / Pixel 7a / Pixel 8 / Pixel 8 Pro

Google Pixel Watch 2 / Google Pixel Watch
MOTO razr 40 / razr 40 ULTRA / razr 5G
Samsung Tab S9 Ultra X916 / Tab S9 X716 / Tab S9+ X816 / Z Flip F700

Samsung Galaxy Watch6 Classic / Samsung Galaxy Watch6 / Samsung Galaxy Watch5 Pro / Samsung Galaxy Watch5
SHARP AQUOS sense7 / AQUOS sense7 Plus / AQUOS wish
vivo X90 Pro
Xiaomi Xiaomi 12T Pro / Xiaomi 13

Reminder

  1. Dual SIM: By using eSIM service, when traveling abroad, you can place the local SIM card into the physical SIM card slot, achieving the purpose of dual SIM card usage on one device.
  2. Supports: VoLTE, Wi-Fi calling, and international roaming functionality.
  3. The eSIM plan contracts are no different from existing physical SIM contracts. Currently, all device purchases and single-number plans can be paired with eSIM plans. The contents of relevant promotions are primarily based on the 4G/5G tariffs selected by users at the time of application, and include services such as internet access, voice calls, and text messaging.
  4. Device replacement and number change: The process and fees are the same as replacing a physical SIM card at current stores.
  5. The procedures for various services, functions, applications, changes, cancellations, terminations, etc., are generally similar for both eSIM and physical SIM card in terms of transaction processes.
  6. For existing users with physical SIM cards who wish to switch to eSIM, the application, activation, setup procedures, and fees are the same as replacing a physical SIM card at current stores. However, for replacing eSIM with another eSIM, you will need to visit a physical store to complete the process.
  7. If a user's phone requires repair, they should first navigate to Settings ➔ General ➔ Reset and perform "Erase All Content and Settings." After the repair, they need to perform a SIM card replacement operation again, without incurring any SIM replacement fees.
  8. The "eSIM One Number" service for Apple Watch is a different category of product service.
  9. Transferring eSIM data to a new phone: Users must visit a myfone store to apply for the eSIM conversion process and obtain a new QR Code. Scan the QR Code on the new phone and complete the setup. Once the conversion process is complete, the eSIM can be used. For any inquiries, please contact store staff or call the customer service hotline.
  10. In the scenario of iPhone dual SIM dual standby, both the physical SIM card and eSIM are actively on standby simultaneously, and only one mobile data network can be used at a time. For instance, if you are currently using the number associated with SIM card A for a call, and someone tries to call you on the number associated with SIM card B, you won't receive the call, and it will be directed to the voicemail of your telecommunications provider. While one SIM card is engaged in a voice call, the other SIM card cannot be used for voice or data services.
  11. For the Apple Watch Series 3 and 4 (GPS+Cellular), there is only one IMEI address, so it can only be associated with one phone number. When the Apple Watch is within Bluetooth range or using the same Wi-Fi network as the paired iPhone, it can receive incoming calls for both numbers. However, if the iPhone is not nearby and only the Apple Watch is being used, it can only receive calls for the number associated with the One Number service linked to that specific Apple Watch.
  12. When performing 'Erase All Content and Settings,' please select 'Erase All and Keep Plan' to retain the eSIM. If you choose 'Erase All,' the eSIM will not be retained, and you'll need to reapply and download it to restore mobile communication. If sending the phone for repair, do not keep the plan to prevent unauthorized use of the number.
  13. Performing the "Remove Cellular Plan" operation on the phone is akin to discarding the SIM card manually. Regardless of whether the phone number is actively being used, the monthly fee for the number will continue to be charged. If you no longer require the use of that phone number, you must still visit a myfone direct-operated store in person to terminate the subscription for the number.
  14. The eSIM setup fee is $300. The eSIM setup fee waiver scenarios include: ◆First-time application for eSIM ◆First-time issuance of eSIM ◆New device purchase or contract renewal ◆Taiwan Mobile users repairing their phones at a Taiwan Mobile store ◆VIP users
  15. Supported eSIM models: Applicable eSIM models and software versions, etc., are subject to the announcements on the official websites of each mobile phone brand. For iPhone 14 and later models purchased in the United States, ensure that they are unlocked versions and compatible with the required bands. Chinese version of Apple devices can only install foreign eSIM when traveling outside of China. In China, Taiwan Mobile eSIM cannot be installed on Chinese version of Apple devices. For usage restrictions and regulations of iPhone models sold in various regions, please refer to the announcements on the official iPhone website.
  16. If you accidentally lose a phone using eSIM, the process for reporting loss is the same as for physical SIM cards. Please immediately call the loss reporting hotline: (02)6606-2995. If you are abroad, please dial +886-2-6606-2995.
  17. For eSIM tariff details applicable to foreign tourists visiting Taiwan, click here to inquire. Please refer to the announcements at the store for actual details.