Innovation

Vision
Create a connection among people, things, time and space through 5G and IoT technologies and build a future with a forward-looking vision that is beyond the imagination.
Related Zetta Connected theme: Elevating Future Experience
Primary SDGs addressed: 3/9/11
Secondary SDG addressed: 4/7/8/10/12/13/17
Material topics addressed: Technology innovation & application, network reliability, customer experience and service impact management
This section corresponds to three major stakeholders: Employees/Customers/Rating Agencies
Innovative Accomplishment Results and Performance in 2022:
  • 5G population coverage rate reached to 60%
  • Advanced telecommunication users account for 26% of total users
  • Coverage rate of wired high-speed network service reaches 82% of operating areas
  • Users and members of innovative products and services reached 29.07 million people
  • Digital content services reach 29 million members
  • Smart customer service reaches 340,000 users per month
  • Coverage rate of village image surveillance or river hydrology/flood image surveillance reaches 36% (in a total of 12 townships)
  • First to launch the sales promotion package to combine a free OP audio-video home-theater set with a 60-month contract, with 5,800 packages sold from September to December 2022.
  • Mymoji 3D digital twin models have been experienced more than 5,000 times.
  • The accumulative sales of Google Nest series of smart speakers reached 470K, and the households penetration rate of smart home reached 5.2%
  • USPACE shared parking spaces have reduced 2,000 tons of carbon emissions, which is equivalent to 5.13 times the annual adsorption capacity of the Daan Forest Park.
2023 Goals:
  • 5G population coverage rate reached to 80%
  • Advanced telecommunication users account for 30% of total users.
  • Coverage rate of wired high-speed network service reaches 84% of operating areas
  • Users of innovative products and services reaches 29 million people
  • Digital content services reach 28 million members
  • Smart customer services reach 350,000 users per month
  • Coverage of village image surveillance or river hydrology/flood image surveillance reaches 39% (in a total of 13 townships)
2025 Goals:
  • 5G population coverage reach 90%
  • Advanced telecommunication users account for 36% of total users
  • Coverage rate of wired high-speed network service reaches 88% of operating areas
  • Number of users for innovative products and services reaches 33 million people
  • Digital content services reach 31 million members
  • Smart customer services reach 450,000 users per month
  • Coverage rate of village image surveillance or river hydrology/flood image surveillance reaches 48% (in a total of 16 townships)