Organizational Framework

Dedicated Department
The Social Responsibility Department was established under the Public Relations and Brand Management Division in 2007. In 2019, the Public Relations and Brand Management Division was renamed as the Sustainability and Brand Development Division, and the Social Responsibility Department was renamed as the Sustainability Development Department. The department serves as the executive secretary to the ESG Steering Committee with dedicated staff as well as independent budget, responsible for integrating inter-departmental ESG tasks in addition to planning and carrying out ESG strategies and projects.
ESG Steering Committee
The CSR Committee was officially formed under the Board of Directors in 2014. The Committee was formally renamed the ESG Steering Committee in March 2021. Taiwan Mobile establish the board-level “ESG Steering Committee" , approved by the board of directors in May 2022. The committee is composed of the chairman and all five independent directors. Its operation follow with the "Organizational Regulations of the ESG Steering Committee ".
  • Frequency of meetings: Semi-annually
  • Responsibilities: To supervises the existing operating level Working Groups including ESG, Environmental, Innovation and Brand Development, and the Occupational Safety and Health Committee, so as to enhance the level and breadth of sustainable governance of the Company.
Date Meeting Motion content Resolution results of the ESG Steering Committee The company's handling of the opinions of the ESG Steering Committee
2024/05/14 2nd of 2nd Meeting
  • Progress on the GHG inventory and third-party verification for Taiwan Mobile and its subsidiaries in 2024
  • Submission of Cloud Service Management Guidelines
  • Status update on EV100 global initiative for transport electrification
  • ESG rating results for Taiwan Mobile in H1 2024
  • 2023 performance review of the 2035 Zetta Connected 2.0
  • Risk identification and assessment results for 2023
  • ESG project updates: Biodiversity project progress; Solar for Good project update
  • ESG project outcomes: 2024 Hualien Senior Volunteer Banquet; MySports Online Sports Competition (Spring)
  • Expansion of sustainability report scope and integration of IFRS standards into the annual report
  • Material Issues assessment for 2023
  • COP28 trend report from the 2023 United Nations Climate Change Conference
 Approved by all members present as submitted To proceed in accordance with the approved resolution
2024/11/13 3rd of 2nd Meeting
  • Blue Carbon project progress update
  • Progress report on EV100 global transport electrification initiative
  • 2024 ESG project outcomes: Sustainability Taxonomy, True Value assessment, mobile phone donation program for seniors and the underprivileged in rural areas, Solar for Good project, and Long Run MySports Online Sports Competition (Autumn)
  • Outcomes of the 2024 DWP Global Summit (including the AI Ocean data initiative)
  • 2023 ESG project results: Publication of the 2023 Sustainability and Integrated Report and the 2023 TNFD Report
  • Revision of the Stakeholder Engagement Procedures
  • ESG rating results for H2 2024, both domestic and international
  • Material Issues identification results for 2024
  • Q4 2024 GHG inventory and verification progress for Taiwan Mobile and its subsidiaries
  • Results of the Paris Olympics brand sponsorship project
  • 2023 brand perception survey results
  • Annual report and performance results for the Taiwan Mobile Open Possible brand campaign
  • Outcome report on 2024 innovation project planning
 Approved by all members present as submitted To proceed in accordance with the approved resolution
ESG Working Group
In response to the establishment of the "ESG Steering Committee" at the director level on May 6, 2022, the original CXO-level Committee was renamed the "ESG Working Group". The ESG Working Group is chaired by the chairman of the Board, and the President serves as the Deputy Chairman.
  • Frequency of meetings: At least one meeting per quarter in 2024. In response to the establishment of the ESG Steering Committee, it reports to the ESG Steering Committee every six months from May 2022.
  • Structure of Responsibilities: Senior managers from each business group serve as members of the Committee to identify risks and opportunities related to environmental, social, and governance issues. Sustainability strategies are formed by integrating operations with core resources, enhancing the levels of accountability, participation, and governance of the senior managers.
Mechanism for ESG Communications with Other Functional Committees
The Company has developed a comprehensive communication mechanism for sustainable development management. In addition to the ESG Steering Committee, In 2015, the "Risk Management Committee" was established under the Board of Directors. In 2020, the supervisory level of the "Information Communications and Personal Information Privacy Security Committee" was upgraded to the Board of Directors. The ESG Steering Committee communicates with the Board of Directors as required on issues related to business risks, social innovation, information security, etc., and jointly promotes the company's sustainable development.