Embrace “Creating Stakeholder Synergy” as the greatest driving force toward sustainability, and
leverage Taiwan Mobile’s positive influence in the 5G and IoT era to promote global sustainable
development
partnerships.
Related Zetta Connected theme: Creating Stakeholder Synergy
Primary SDGs addressed: SDG17
Secondary SDG addressed: SDG 12, 13, 16
Material topics addressed: Supply chain management
Major stakeholders addressed:suppliers, employees, communities/NGOs, rating agencies
Key Results and Performance in 2024
Conducted annual ESG assessment for 402 suppliers
Conducted carbon assessment for 68 tier-1 significant suppliers
Maintained a 100% signing rate for the " Declaration of Integrity in Business Conduct " and the "
Safety, Health and Environmental Protection Guarantee for Contractors "
Deepened supplier engagement by organizing three large-scale communication meetings (Including:
Supplier Conference, Precision Carbon Reduction Workshop, and Sustainability Forum)
Negotiated green power group purchase intent letters with 2 high-carbon-emission suppliers
More than 10,000 Momo suppliers signed the "Supplier/Contractor Sustainability Code of Conduct" and
launched the "Supplier ESG Self-Assessment Form"
2025 Goals
Maintain a 100% signing rate for the " Declaration of Integrity in Business Conduct " and the "
Safety, Health and Environmental Protection Guarantee for Contractors"
Conduct the ESG sustainability desk assessments of at least 300 suppliers
Negotiate the signing of Aggregated Power Purchase letter of intent with high-carbon emission
suppliers
Supply chain carbon emissions reduced by 8% compared to 2020
Successfully negotiated with 15 key carbon-emitting suppliers to set carbon reduction targets based on
SBT pathways
100% of significant tier-1 suppliers continue to implement carbon inventory practices
2026 Goals
Maintain a 100% signing rate for the " Declaration of Integrity in Business Conduct " and the " Safety, Health and Environmental Protection Guarantee for Contractors"
Conduct a desk assessment of ESG sustainability self-assessment questionnaires for at least 300 suppliers
Negotiate and sign green power group purchase intent letters with high-carbon-emission suppliers
Supplier Code of Conduct
Human Rights & Labor
Forced labor:
Suppliers shall ensure that all work performed by workers is voluntary and that workers are free to
leave their job or terminate their employment relationship through pre-employment notice. Please refer
to Section 1, Forced Labor, pages 1-2 of the Supplier Code of Conduct.
Child labor:
The use of child labor is prohibited in our code of conduct, for detail information please see “Section
1, Labor Rights & Human Rights”, “Prohibition of Using Child Labor”, page 2 of the Supplier Code of
Conduct.
Working conditions:
TWM’s code of conduct regulates working conditions including work hours and freedom of association. For
detailed information, please see “Section 1, Labor Rights & Human Rights, Prohibition of Harsh Treatment
and Harassment, Forced Labor, Work Hours, Wages & Benefits and Working Environment,” pages 1-3 of the
Supplier Code of Conduct.
Occupational health and safety:
TWM’s code of conduct regulate occupational health and safety issues such as Occupational Safety,
Industrial Hygiene, Occupational Injuries & Diseases, and Health. For detail information please see
“Section 2, Health and Safety”, page 3 of the Supplier Code of Conduct.
Discrimination and harassment:
TWM’s code of conduct requires suppliers to not discriminate against workers in recruitment, promotion,
rewards, training opportunities, work arrangements, wages, benefits, disciplinary actions, termination,
and retirement based on race, color, age, gender, sexual orientation, ethnicity, disability, religion,
political affiliation, union membership, nationality, or marital status. Please refer to “Section 1,
Discrimination, page 1 of the Supplier Code of Conduct”. TWM also requires suppliers to commit to a
workplace free of harassment. Please refer to “Section 1, Anti-discrimination, Prohibition of Harsh
Treatment and Harassment, page 1 of the Supplier Code of Conduct.
Freedom of association and collective bargaining:
TWM’s code of conduct require suppliers to commit to their workers' rights to freedom of association,
the right to form and join labor organizations, the right to seek representation and collective
bargaining rights. Please refer to “Section 1, Freedom of Association and Collective Bargaining, page 2
of the Supplier Code of Conduct”.
Environment
Greenhouse gas emissions and energy consumption:
We require suppliers to commit to reducing greenhouse gas emissions and conserving energy. Please refer
to “Section 3, Reducing Greenhouse Gas Emissions and Energy Efficiency, page 4 of the Supplier Code of
Conduct”.
Pollution prevention and waste management
We regulate environmental issues such as hazardous materials management, wastewater and solid waste
discharge, exhaust emission, energy conservation and environmental reporting in our code of conduct, for
detailed information please see “Section 3, Environment”, pages 3-4 of the Supplier Code of Conduct.
Resource efficiency
Taiwan Mobile’s Supplier Code of Conduct requires suppliers to strive to reduce or eliminate various
forms of waste. Suppliers may improve resource efficiency by adjusting product design, manufacturing
processes, improving raw material utilization, reducing waste, or by recycling, reusing, or substituting
materials during production processes. Please refer to “Section 3, Improving Resource Efficiency, page 4
of the Supplier Code of Conduct.”
Biodiversity, no deforestation, or land conservation
Taiwan Mobile’s Supplier Code of Conduct require suppliers to recognize the issue of biodiversity and
understand TWM's commitment to biodiversity and no deforestation. They shall also identify the impact of
their business operations on biodiversity, comply with relevant laws and regulations, and strive to
mitigate environmental impacts. Please refer to “Section 3, Biodiversity and Deforestation-Free, page 4
of the Supplier Code of Conduct”.
Ethical Guidelines
Anti-corruption and conflict of interest:
TWM’s code of conduct regulate anti-corruption and conflict of interest practices such as bribery or
inappropriate revenues, facilitation payments, Fair Governance, Promotion & Competition, anti-
competition….etc. For detailed information please see “Section 4, Ethical Guidelines”, page 5 of the
Supplier Code of Conduct.
Anti-competitiveness:
TWM’s code of conduct require suppliers to adhere to fair business practices and comply with
anti-competitive clauses in promoting, selling, and competing. Please refer to “Section 4, Fair Business
Practices, Promotion & Competition, page 5 of the Supplier Code of Conduct”.
