Embrace “Creating Stakeholder Synergy” as the greatest driving force toward sustainability, and
leverage Taiwan Mobile’s positive influence in the 5G and IoT era to promote global sustainable development
partnerships.
Related Zetta Connected theme: Creating Stakeholder Synergy
Primary SDGs addressed: SDG17
Secondary SDG addressed: SDG 12, 13, 16
Material topics addressed: Supply chain management
Major stakeholders addressed:suppliers, employees, communities/NGOs, rating agencies
Key Results and Performance in 2022
100% implementation of the ESG threshold for major tenders
Implementation of the mechanism of tendering threshold for ESG quantification
400 suppliers participated in the self-assessment questionnaire for ESG sustainability
45 suppliers participated in ESG sustainability on-site review
90% of tier-1 key suppliers completed on-site reviews over the past three years
129 suppliers participated in the carbon footprint verification, including 10 suppliers who
participated in the carbon due diligence
100%: percentage of signing "Declaration of Integrity in Business Conduct" for Suppliers and
"Safety, Health and Environmental Protection Guarantee for Contractors"
Held the first "Taiwan Mobile Carbon Reduction Forum" and joined forces with 15 suppliers to respond
to SBTi's carbon reduction commitment
Launched ISO 20400 implementation project
2023 Goals
Complete the implementation and external verification of ISO 20400
Maintain the 2022-2025 supplier management goals. The tier-1 suppliers have a written review rate of
90% for three years, and the tier-1 key suppliers have a field review rate of 90% for three years.
Review 300 suppliers with an ESG self-assessment questionnaire.
Continuously improve the carbon inventory coverage rate of tier-1 key suppliers.
Assist one SME in fulfilling its declared SBT carbon reduction commitment.
Engage with one supplier to include SBT commitments in their contract.
100%: percentage of signing "Declaration of Integrity in Business Conduct" for Suppliers and "Safety,
Health and Environmental Protection Guarantee for Contractors"
Deepen supplier engagements and hold three large-scale communication meetings (including
supplier exchange meetings, carbon reduction forums, and educational training sessions) on an ongoing
basis.
2025 Goals
8% reduction in carbon emissions generated by the supply chain compared to 2020
Continuously engage with 15 key carbon-emitting suppliers to establish SBT goals.
100% carbon inventory assessment for tier-1 key suppliers.
100%: percentage of signing "Declaration of Integrity in Business Conduct" for Suppliers and "Safety,
Health and Environmental Protection Guarantee for Contractors."
Review 300 suppliers with an ESG self-assessment questionnaire.
Code of Conduct
Human Rights and Labor: uppliers shall ensure that all work performed by workers is voluntary and that workers are free to leave their job or terminate their employment relationship through pre-employment notice. Please refer to Section 1, Forced labor, page1 of the code of conduct.
Child labor：The use of child labor is prohibited in our code of conduct, for detail information please see “Section 1, Labor Rights & Human Rights”, “Prohibition of Using Child Labor”, page 1 of the Supplier Code of Conduct.
Child labor：The use of child labor is prohibited in our code of conduct, for detail information please see “Section 1, Labor Rights & Human Rights”, “Prohibition of Using Child Labor”, page 1 of the Supplier Code of Conduct.
Working conditions：Taiwan Mobile’s code of conduct regulates working conditions including work hour and freedom to association. For detail information, please see “Section 1, Labor Rights & Human Rights, Prohibition of Harsh Treatment and Harassment, Involuntary Labor, E. Work Hours, workplace condition” page 1-2 of the Supplier Code of Conduct.
Occupational health and safety：Taiwan Mobile’s code of conduct regulate Occupational health and safety issues such as occupational safety, Industrial Hygiene, Occupational Injuries & Diseases and health. For detail information please see “Section 2, Health and Safety”, page 2 of the Supplier Code of Conduct.
Discrimination and harassment：Taiwan Mobile’s code of conduct regulate suppliers shall not discriminate against workers in recruitment, promotion, rewards, training opportunities, work arrangements, wages, benefits, disciplinary action, termination, and retirement based on race, color, age, gender, sexual orientation, ethnicity, disability, religion, political affiliation, union membership, nationality, or marital status. Please refer to “Section 1, Discrimination, P1 of the code of conduct”. TWM also requires suppliers to commit to a workplace free of harassment. Please refer to “Section 1, harassment, page 1 of the code of conduct”.
Freedom of associations and collective bargaining：Taiwan Mobile’s code of conduct regulate suppliers shall commit their workers' rights to freedom of association, the right to form and join labor organizations, the right to seek representation and collective bargaining rights. Please refer to “Section 1, Freedom of associations, page2 of the code of conduct”
Pollution prevention and waste management：Pollution prevention and waste management for the suppliers' processes, products or services: We regulate environmental issues such as toxic materials management, wastewater and solid waste discharge, energy conservation and environmental reporting in our code of conduct, for detail information please see “Section 3, Environment”, page 3 of the code of conduct.
Resource efficiency：Taiwan Mobile’s code of conduct regulate suppliers shall strive to reduce or eliminate various forms of waste. Suppliers may improve resource efficiency by adjusting product design, manufacturing processes, improving raw material utilization, reducing waste, or by recycling, reusing, or substituting materials during production processes. Please refer to “Section 3, Resource efficiency, page 3 of the code of conduct”
Biodiversity, no deforestation, or land conservation：Taiwan Mobile’s code of conduct regulate suppliers shall recognize the issue of biodiversity and understand TWM's commitment to biodiversity and no deforestation. They shall also identify the impact of their business operations on biodiversity, comply with relevant laws and regulations, and strive to mitigate environmental impacts. Please refer to “Section 3, Biodiversity, no deforestation, page 3 of the code of conduct”.
Anti-corruption and conflict of interest：Taiwan Mobile’s code of conduct regulate anti-corruption and conflict of interest such as bribery or inappropriate revenues, facilitation payments Fair Governance, Promotion & Competition, anti- competition… .etc. For detail information please see “Section 4, Ethical guidelines”, page 4 of the Supplier Code of Conduct.
Anti-competitiveness：Taiwan Mobile’s code of conduct regulate suppliers must adhere to fair business practices and comply with anti-competitive clauses in promoting, selling, and competing. Please refer to “Section 4, Biodiversity, Fair business practices, promotion, and competition, page 4 of the code of conduct”.
