In accordance with the AA1000 principles and internal assessments, TWM has identified eight stakeholder groups and established dedicated communication channels, including a designated Stakeholder Section on TWM's official website to ensure timely receipt and response to stakeholder concerns.
Regarding the scope of TWM's Stakeholder Communication Guidelines, they apply to the Company and its subsidiaries, any foundation to which the Company's direct or indirect contribution of funds exceeds 50 percent of the total funds received, and other institutions or juridical persons which are substantially controlled by the Company. The Guidelines also apply to all local operations and supply chain partners, and encourage them to advance sustainability initiatives.
At the end of the year, TWM held an in-person stakeholder meeting, engaging face-to-face with 25 stakeholder representatives to directly address their expectations. For the first time, TWM adopted a workshop format to continuously strengthen its stakeholder engagement mechanism. Attended by 25 external participants, the event systematically collected cross-sector feedback on the company's ESG strategies and practices through structured group discussions and scenario-guided sessions.
To elevate the depth and quality of the dialogue, the workshop invited prominent experts to serve as table facilitators, including the Head of Client Relations (APAC) from a major ESG rating agency, a blue carbon specialist, the Innovation Center of CommonWealth Education Media and Publishing, and the Taiwan Telecom Industry Development Association (TTIDA). These experts facilitated interactive discussions across four major themes: "Blue Carbon Development," "Solar for Good & Carbon Reduction Initiatives," "AI Empowerment & Social Impact," and "Sustainability Information Disclosure," assisting the company in evaluating ESG risks and opportunities from diverse perspectives.
The event achieved an overall satisfaction rate of 97.8%. Participants highly commended the workshop format for fostering mutual exchange, viewpoint sharing, and two-way communication. All consensus and feedback from the session have been integrated into TWM's sustainability strategy matrix and reported to the Sustainability Development Committee for subsequent tracking and actionable planning.
Board Oversight of Stakeholder Engagement
TWM maintains a robust stakeholder engagement mechanism, conducting annual surveys and in-person stakeholder meeting to identify and address key concerns. To ensure effective communication and high-level governance oversight, the results of stakeholder engagement and the materiality assessment are reported to the Board of Directors at least annually, reinforcing transparency and governance accountability.
2024 Outcomes: Reviewed by the Board on November 13, 2024.
2025 Outcomes & Materiality Assessment: Reviewed and ratified by the Board on November 12, 2025.
_01.png)
