We actively introduce the SGS (Societe Generale Surveillance) service quality verification system. Having been endorsed by the most recognized verification agency in the world for the service provided for 7 consecutive years proves that our service quality and standards maintain a certain level and are closely in line with international standards.
|SGS ISO 10002:2014
(Quality Management - Customer Satisfaction - Guidelines for complaints handling in organizations)
|Acquired||Janauary 15, 2013||August 5, 2013|
|Review||Review approved on August 31, 2018
Certificate Validity: September 3, 2018-September 3, 2021
|Review approved on July 18, 2019
Certificate Validity: August 5, 2019-July 31, 2021
|Coverage||Processing procedures for customer service hotline||Processing procedures for all service channels|
We formulate four key indicators which are evaluated and tracked each month to improve our customers' service experience and satisfaction in all aspects.
Customer satisfaction increased in 2019 over the previous year with an average of 90% of satisfaction rate for personal, family and enterprise users.