Customer Experiences

Service quality certification

We actively introduce the SGS (Societe Generale Surveillance) service quality verification system. Having been endorsed by the most recognized verification agency in the world for the service provided for 7 consecutive years proves that our service quality and standards maintain a certain level and are closely in line with international standards.

  SGS Qualicert
(Service Verification)
SGS ISO 10002:2014
(Quality Management - Customer Satisfaction - Guidelines for complaints handling in organizations)
Acquired Janauary 15, 2013 August 5, 2013
Review Review approved on August 31, 2018
Certificate Validity: September 3, 2018-September 3, 2021
Review approved on July 18, 2019
Certificate Validity: August 5, 2019-July 31, 2021
Coverage Processing procedures for customer service hotline Processing procedures for all service channels

Service Upgrade Plan

We formulate four key indicators which are evaluated and tracked each month to improve our customers' service experience and satisfaction in all aspects.

Customer satisfaction

Customer satisfaction increased in 2019 over the previous year with an average of 90% of satisfaction rate for personal, family and enterprise users.