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We actively introduce the SGS (Societe Generale Surveillance) service quality verification system. Having been endorsed by the most recognized verification agency in the world for the service provided for 7 consecutive years proves that our service quality and standards maintain a certain level and are closely in line with international standards.
| SGS Qualicert (Service Verification) |
SGS ISO 10002:2014 (Quality Management - Customer Satisfaction - Guidelines for complaints handling in organizations) |
|
|---|---|---|
| Acquired | Janauary 15, 2013 | August 5, 2013 |
| Review | Review approved on August 31, 2018 Certificate Validity: September 3, 2018-September 3, 2021 |
Review approved on July 18, 2019 Certificate Validity: August 5, 2019-July 31, 2021 |
| Coverage | Processing procedures for customer service hotline | Processing procedures for all service channels |
_customer experiences_Qualicertcertificate.jpg) |
_customer experiences_ISO10002certificate.jpg) |
We formulate four key indicators which are evaluated and tracked each month to improve our customers' service experience and satisfaction in all aspects.
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Customer satisfaction increased in 2019 over the previous year with an average of 90% of satisfaction rate for personal, family and enterprise users.
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