In response to the exponential demand for data services, the Company began to provide 5G network services on June 30, 2020, and continued to actively deploy 5G network. By the end of 2021, TWM was providing 4G/5G dual connectivity mobile broadband services in more than 80% of Taiwan’s administrative regions, with 5G covering over 59.6% of the population. In addition to the continuous improvement of network coverage in metropolitan areas, TWM’s 5G networks has actively overcome the problems in remote areas and outlying islands. By the end of 2021, 52.3% of remote areas have been provided with 4G/5G Dual Connectivity mobile broadband services, so as to optimize the network quality of users in remote areas and outlying islands.
Two disconnection affected TWM services in 2021. Here is a description of the case and the measures taken to improve the situation:
|2021/05/13||Due to the power failure of Kaohsiung Xingda Power Plant, the May 13 Taiwan black out affected the signal stability of unspecified base stations in the whole Taiwan, and the failure lasted for 8 hours.||
|2021/12/04||Due to the interruption of Taiwan-Mazu submarine cable of Chunghwa Telecom, the base station in Mazu area could not provide service, and the failure was as long as 7 hours.||