In response to the exponential demand for data services, the Company began to provide 5G network services on June 30, 2020. By the end of 2020, TWM has been completed deployment of 6,000 high-speed base stations and has provided 4G/5G connectivity (Dual Connectivity) mobile broadband services in more than 60% of the administrative regions, with 5G covering over 50% of the population. It was certified by the National Communications Commission (NCC) on its 5G coverage in 2021, reaching 50 percent of the country's population and becoming Taiwan's first telecom service who's 5G coverage is more than half. The number of Taiwan Mobile's 5G user base has surged over 700,000 by May 31, 2021.
TWM honors 4G users' rights while building 5G network by improving the quality of 4G network services. To this end, the Company continues to expand 2CA dual-band carrier aggregation and 3CA tri-band carrier aggregation in areas with capacity requirements in metropolitan areas to increase speed. The speed in 2020 increased by 11.2% compared with 2019, reaching 108.6Mbps. In the meantime, the Company actively sought to overcome problems in remote and rural areas as well as outlaying islands. In 2020, TWM provided mobile broadband network at the following locations: Jiujiu Mountain Villa, Tianchi Mountain Villa, Cypress Villa, Xiangyang Mountain House, Jiaming Lake Mountain House are remote and rural areas such as Sanhe Village, Majia Township, Pingtung County and so on.
Contingency for major incident in 2020: No disconnection affected TWM services in 2020.