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Occupational Safety and Health Policy

Taiwan Mobile will effectively control the hazards generated by operational activities, build and enhance safety culture, implement self-management, and aim to reduce the impact of occupational safety and health. This policy applies to all employees (including contractors and dispatch workers under TWM’s supervision).

We promise:

Compliance with laws and regulations: Comply with the relevant normative requirements of occupational safety and health regulations and international standards, and review the suitability regularly. (Current practice: review the Occupational Safety and Health Law, the international standard ISO45001 and other relevant regulations and international standards quarterly, and fill in the regulatory checklist to confirm compliance)
Controlling the risk: Identify potential hazards and risks at work, eliminate hazards, and reduce occupational safety and health risks.
Consulting and communication: Strengthen the occupational safety and health awareness of all employees, and invite employees or representatives to participate in consultation and communication to fulfill their personal safety and hygiene responsibilities.
Friendly working environment: Provide safe and healthy working conditions, prevent occupational injuries and safeguard health.
Continuous improvement: Continuously improve occupational safety and health performance through regular audits on the operation of the management system.
Setting up action plans and targets: Prioritize the promotion of orientation and action plans, set quantitative goals and regularly track indicators.

TWM's "Occupational Safety and Health Policy" has been approved by Board of directors. All colleagues are requested to abide by the company's commitment and contribute to workplace health and safety.

Safe and Quality Work Environment

The occupational health and safety management system includes occupational safety and health impacts derived from operations, activities, and services such as telecommunications, Internet, multimedia, entertainment-related services, and office activities.

Item	Directions
Occupational safety and health management system	When the certificate expires in 2023, a new certificate will be obtained through re-verification, and systematic management will continue to be implemented in the P-D-C-A model.
Occupational Safety Committee	The Occupational Safety Committee , headed by the General Manager as the decision maker, includes first-level supervisors from relevant departments and labor representatives who will hold one-third of the seats. Regular meeting will be held every three months to review and improve the measures taken for occupational Safety and health.
Health Promotion Lecture	Handle "Workplace Stop, Watch and Listen ~ Build good relationships in the workplace and master the secrets of good work interactions (supervisor session)"and other lectures to promote workplace health.
Emergency Response	Each office building is equipped with an automated external defibrillators (AED) that exceeds regulatory requirements. CPR training, emergency responder certification training, fire safety training, earthquake evacuation drills, and flood prevention exercise for the data center are conducted regularly each year to enhance employees’ emergency response capabilities.
Safety and Health Training	Conduct annual safety and health on-the-job education training "Traffic Safety and Commuting Accident Prevention" to improve the safety of colleagues while commuting to and from work.

Hazard Factor Identification and OHS Risk and Hazard Assessment

TWM regularly reviews the "Hazard Identification and Risk and Opportunity Evaluation" every year, and evaluates items such as routine and non-routine operations. If it is an unacceptable risk such as damage to the aisle floor carpet, improvement measures will be planned and targeted, and the effectiveness will be re-evaluated after improvement to maintain continuous improvement performance.

The team conducts hazard risk assessments on a regular basis every year (including non-periodic assessments, such as people being cut by sharp angles from drinking fountains to sudden hazard events, etc.), and will consider the operation content and the situational description of the possible consequences of the hazard (the degree of injury that the operation content is likely to cause ), hazard type, existing protective measures and other conditions to carry out risk hazard assessment. If the assessment level is unacceptable risk, it will be improved to an acceptable risk to ensure the safety of personnel operations.

For regular and non-periodical "assessment of risks and opportunities for hazard identification", you can refer to the flow chart below, When there is an unacceptable risk of personal injury, will report to the Occupational Safety and Health Committee for resolutions on improvement methods and countermeasures to prevent recurrence to reduce OHS risks.

[Mental Health Performance]
Employee assistance program: A total of 229 people were served throughout the year, of which 70% of the colleagues felt that their problems were improved by more than 50% compared with before the meeting, and the satisfaction rate of psychological counseling services was 94.2 points.

The Company has continuously won various awards from the Health Promotion Administration, Ministry of Health and Welfare (MOHW) and the Department of Health.

Health Promotion Administration - Autonomous certification for a healthy workplace
Excellent nursery room certification granted by the Department of Health, Taipei City Government.

Action Plan and Progress Evaluation

Based on our analysis of the results of each health exam and employees opinion surveys, we through " health promotion, mental health, safe environment, and family care ", the staff is able to achieve physical and mental health, work and life balance.

Through hazard and OHS risk and hazard identification, TWM has prioritized "health promotion, mental health, safe environment, and family care" as the four major aspects of our occupational safety and health management. We work to achieve the goal of creating a work-life balance for employees, a healthy body and mind, and a family-friendly workplace to mitigate the OHS risks. The management team takes the four OHS priorities into consideration when making strategic and operational decisions on related issues.

Evaluation of progress in reducing/preventing health issues/risks against targets:
- 2023 target:
  Satisfaction of health promotion lectures reached 82 points
  Satisfaction of Employee Assistance Program Consultation satisfaction reached 85 points
- 2023 performance：
  Satisfaction of the health promotion lecture reached 93.05 points in 2023 (the goal was achieved)
  Satisfaction of Employee Assistance Program Consultation satisfaction reached 94.2 points in 2023 (the goal was achieved)
- 2025 target：
  Satisfaction of health promotion lectures reached 86 points
  Satisfaction of Employee Assistance Program Consultation satisfaction reached 87 points
- 2030 target：
  Satisfaction of health promotion lectures reached 88 points
  Satisfaction of Employee Assistance Program Consultation satisfaction reached 88 points

TWM continuously evaluates progress in improving occupational safety and health risks and ensured the setting goal achieved.

Emergency Response Preparedness

Each office building is equipped with facilities better than the legally required -automatic external cardiac defibrillator (AED), and regularly conducts CPR training, first-aid first and recurrent training courses, fire training, earthquake evacuation drills and flood control drills in computer rooms every year to improve employees' emergency response capabilities.

Internal Inspection

Formulate 「Self-inspection management standard procedures」The implementation of machinery, equipment, workers, and the environment stipulated by occupational safety and health regulations, including inspections before, during and after operation, is to prevent occupational disasters and ensure the safety and health of all employees.
Make an automatic inspection plan every year and implement it according to the frequency.

Independent External Verification of OHS Management System

In order to strengthen the company's internal occupational safety and health management and compliance with regulations, in 2017, TWM passed the OHSAS 18001 certification. In 2020, TWM passed the certification of ISO 45001 occupational safety and health management system, and continued to ensure the safety and health of the office with the management and operation mechanism of P-D-C-A.

At present, the company has established and passed the external verification of the ISO 45001 occupational safety and health management system in 2021、2022 to ensure the validity of the certification certificate, and plans to continue to comply with the ISO 45001 standard and pass the verification in 2024.

Occupational Accident Reporting and Investigation

The procedure is put in place to enable occupational accidents to deal with injuries as soon as possible, prevent the the disaster from creating more impact, and review the causes. It is used as the basis for accident prevention countermeasures, as well as safety and health improvement. The scope of the occupational accident reporting and investigation includes occupational diseases, disability injuries, etc.

OHS Training and Raising Awareness

TWM regularly conducts OHS education, training and publicity for employees. We have complied an introduction to "Occupational Safety and Health: Commute accident prevention" on the e-learning course to improve employees’ knowledge of occupational safety and health and reduce the occurrence of occupational hazards

Contractor and Supplier OHS Requirements

We ensure that contractors and supplier partners are expected to strictly adhere to the contractor's safety and health standard operating procedures and fulfill their safety and health obligations.

Formulate「Contractor's standard operating procedure for safety, health and environmental protection management」.Ensuring the contractor's safety, hygiene and environmental quality during work and preventing occupational disasters.
Formulate 「Procurement work safety and health management program」.To ensure that the procurement and leasing of machinery, appliances, equipment, construction, etc. can take into account at best that all procedures comply with safety and health related laws and regulations.

Health and Well-being policy

The company set up the "Epidemic Prevention Response Command Center" with the president as the general convener, and the supervisors of each unit as the epidemic prevention representatives responsible for conveying and coordinating various epidemic prevention measures. Depending on the pandemic, the government's policy was taken into consideration for hierarchical management measures for epidemic prevention. When necessary, the WFH and remote backup mechanisms would be launched. The command center supports immediate response to future outbreaks to ensure that the company operates with no issue.

We work on the goal of creating a work-life balance for employees, a healthy body and mind, and a family-friendly workplace based on the four major aspects of "health promotion, mental health, safe environment, and family care," creating a future value goal for sustainable development. The management team takes this policy as a core element in consideration when making strategic and operational decisions on related issues.

Sound and Diverse Health Promotion and Care Programs

Key performance:

19,179 people participated in health promotion activities
Overall satisfaction rate with health promotion activities reaches 93.05 (out of 100), 0.2% higher than 2022
Establishment of "Health Management System" for enhancing employees' self-care and autonomous health management abilities.

To enhance employees' self-care and autonomous health management abilities, we integrated the company's occupational safety and health management system to provide an exclusive "Health Management System" for employees. This system enables each employee to effectively monitor their own health statuses through features such as self-health measurement registration (blood pressure, blood sugar, body temperature), personal health checkup results and historical analysis, various health and safety hygienic education, on-site physician consultations, and scheduling/reservation of related health promotion activities, among others. Additionally, through graded health examination management, employees are reminded to seek regular medical follow-ups and adjust their lifestyles, empowering them to take charge of their health and strive for healthier and better life.

Mental Health - Stress Management

Introduce the health management system, and set up an EAP e-newsletter area on the website.
Psychological counseling service satisfaction score 94.2( out of 100)
Massage Service Satisfaction Rate: 98.48%

In the health management system, an EAP e-newsletter area is set up, and the EAP e-newsletter is published every month for employees to browse at any time, so that their souls are full.

Handle the [Parenting Book Club - Read the children's hearts and establish a deep connection with each other] Let colleagues learn to let children be willing to speak out, understand children's hearts, and communicate with love in their spare time, so that every child can be gently picked up, more in-depth companionship, and support the growth of children with peace of mind, with a satisfaction score of 4.77 (out of 5.0).

Continue to organize mental health lectures to enhance the psychological quality of colleagues

'Guarding the 'line' of the psychological world and ending emotional blackmail': 94.54 points out of 100 points in satisfaction.
'Why do distracting thoughts affect psychosomatic health?' Brain Medicine Perspectives on Autonomic Disorders': 91.84 out of 100 points of satisfaction.
'Stop watching and listening in the workplace ~ Build a good relationship in the workplace and master the secret of good work interaction (supervisor': 91.17 points out of 100 points in satisfaction).

'Stress Relief Massage Inn': It provides free stress relief massage services, with 12,481 appointments and an overall satisfaction rate of 98.48%.
Employee assistance program: A total of 229 people were served throughout the year, of which 70% of the colleagues felt that their problems were improved by more than 50% compared with before the meeting, and the satisfaction rate of psychological counseling services was 94.2 points.

Family-friendly

Key performance:

Implement maternal health protection and management, and the rate of prenatal education in pregnancy is 93.68%.
Online parenting reading club, satisfaction score of 4.77 ( of 5.0)
The satisfaction rate of the whole area lactation room is 4.52 (out of 5.0)

For female employees who are less than one year old during pregnancy and less than one year after childbirth, provide health education for breastfeeding before, during, and postpartum periods, and conduct identification and assessment of environmental hazards in the workplace, and take relevant health protection measures in accordance with the recommendations of the physician's suitability assessment to ensure maternal health. On International Women's Day, we will hold a special lecture on "Women's Day - From Chinese Medicine Conditioning to Create Beauty from the Inside Out", female hormones play an important role in a woman's life, and the health part that needs special attention is different from that of men; Through the introduction of common health problems of women of different ages through TCM physicians, and the understanding of the principles and methods of TCM health care, female colleagues can internalize and implement them in their daily lives, create beauty from the inside out, and make the lives of modern professional women with multiple roles healthier and smoother, with a satisfaction score of 93.14 (out of 100) Provide a complete series of health services for female colleagues at different stages of their development process:

Keeping the Employees Healthy by Providing a Good Working Environment