A Safe and Healthy Working Environment

Health and Well-being policy
We work on the goal of creating a work-life balance for employees, a healthy body and mind, and a family-friendly workplace based on the four major aspects of "health promotion, mental health, safe working environment, and family care," creating a future value goal for sustainable development.
The TWM Management team with regards to issues impacting strategy and operational decisions will use this policy as the core.
Health Care
Through pluralistic health care programs, we provide early preventive health care measures to help improve the health of our employees.

Sound health management services

Key Performance:

10,586 health promotion participations

An increase of 16.79% compared with 2018

Health promotion activities that meet employee needs are planned based on the analysis of health examination results and health needs survey. The employee health promotion participation rate increased 16.79% with 1,522 people from 2018, 61.42% by 4,028 people from 2017, showing that the employee health promotion rate has been increasing year by year.

  • We have provided healthcare that has exceeded the standards required by law: We provide the employees with health examination service in every two years, which is more frequent than required by law. For employees 45 years old and above, we have especially added regular checkups for brain and cardiovascular diseases and osteoporosis in addition to a wide variety of similarly specific checkups that the employees can choose from.
  • Complete health examination database: We inputted every employee’s health checkup results over the years into an exclusive health management system. Then dedicated full-time occupational health personnel will conduct post-exam follow-up reviews based on health classification management standards including drawing blood, female pelvic cavity and breast ultrasound, abdominal ultrasound, and vision and intraocular pressure anomaly reexamination. With employees that exhibit severe anomalies, we provide one-on-one follow-up care or arrange medical advice and treatment referral.
Wide selection of programs promoting health and well-being
Based on our analysis of the results of each health exam and employees opinion surveys, we plan health promotion activities that meet the needs of our employees. We have organized activities in various themes. The 2019 health promotion activities include:
  • We have conducted the "care for vocal cords & hearing" course specifically to protect and care for the vocal cords and hearing of our customer service staff. Specifically for employees who work on the night shift, we also have the "liver protection" initiative to monitor changes in their liver function.
  • We have offered "stress relief and a good night’s sleep" workshop.
  • We have held bone density screening tests and courses on spine protection and pressure relief by aromatherapy in order to help employees prevent musculoskeletal injuries. We offer massage services to help our employees relieve stress free of charge. The number of employee massage sessions has totaled 22,154 with a satisfaction rate of 98.4%. To enhance awareness of a healthy balanced nutrition to prevent chronic diseases, a variety of diet nutrition health educational content is provided through email.
  • Subsidies are provided to sport clubs set up by employees, these clubs include: Badminton Club, Softball Club, and Yoga Club. Club activities serve to promote employee health and personal development. We also actively contract with sports centers, theme parks, resort hotels and travel agencies to offer employees preferential rates on gym membership and travel for use in their spare time.
  • TWM regularly organizes lectures to promote health awareness and help employees learn more about nutrition, health, healthy diet. In 2019, 163 employees participated in weight control class, and total weight loss was 359.4 kg.
Key Performance:

3,665 participants

11,970,277 kcal burnt

Equivalent to 1,555 kilograms of fat

In 2019, TWM held a company-wide individual and departmental sports competitions in spring and autumn through the mySports App for the fourth consecutive year. During the period of about 90 days, employees use the mySports App developed by the Company to upload their sports records to the cloud to accumulate points for individuals and department teams. With the encouragement of the Company and the sense of competitiveness of various departments, the number of participants this year reached another new high. The friendships from the sports and habits built during the event also enabled many employees to continue their fitness engagement, enhancing the general trend of fitness and health.

Employees Health Risk Management

  • Measures to prevent the occurrence of brain and cardiovascular diseases at workplace: By analyzing the annual health exam results together with data regarding working hours, we have implemented flexible work hours and the physician evaluation. If a physician’s evaluation determines that an employee is at a high risk level, individual health guidance will be provided and health-related adjustments will be made to one’s work schedule or work environment. Work Hazard Assessment and Management: To prevent repetitive movements leading to musculoskeletal disease , we conducted a questionnaire survey every two years during the health exam on which body parts do employees experience the most discomfort and the degree of such discomfort while at work so as to identify high-risk activities and then devise preventive measures and improved methods.
  • Maternal health protection and management: Through the introduction of the "Maternal health protection program", we actively screen female employees who are pregnant or within one year from childbirth in order to provide health education in the middle and late stages of pregnancy as well as postnatal breastfeeding information and identify and assess the environmental hazards at the workplace. We also, based on the recommendation of a special occupational physician, have adopted such health protective measures as classification management and on-site improvement to ensure maternal health for the female employees.
  • Psychological care: Timely and appropriate counseling for individual employees are provided to address individual psychological issues. It is our hope that this service will improve our employees’ ability to handle stress and stay healthy as well as to help them achieve physical and mental balance.
  • Employee assistance program: Both "internal consultation" and "EAPs external consultation" services are provided, serving 110 people with a total of 353 sessions. The utilization rate accounts for 4.8% internally and 1.2% externally.
    1. Internal consultation service: 4.8 points of satisfaction and 4.76 points of parent-child reading club satisfaction (out of 5.0).
    2. EAPs external consultation services: provides a 24-hour consultation hotline with a satisfaction score of 5.0 (out of 5.0).
    3. Mental health functional training for the workplace is arranged for front-line service staff, the head of self-operated stores and heads of the maintenance department, with topics including "well-intentioned workplace communication achieves top interpersonal relations. A total of 8 sessions were organized with 411 participants at 4.6 points of satisfaction (out of 5.0).

Family Care
Key Performance:

Completed 90% of prenatal care education

Completed 88.6% postnatal congratulatory phone calls

4.8 points (out of 5) of satisfaction rate for breastfeeding rooms.

1. Maternal health protection and management: In 2019, the identification and assessment of 183 workplace environmental hazards were completed and deemed as harmless to maternal, fetal or infant health by doctors. They were classified for level 1 management.
2. Comfortable and independent breastfeeding rooms: We have provided professional breast pumps to encourage breastfeeding. Providing health education such as childcare and breastfeeding consultations. Allowing female employees with children to work with ease.
3. Providing a comprehensive range of health services for female employees according to their needs at different stages:
Security Environment
Comply with the Occupational Safety and Health Act and its standard in evaluating risks and adopting a strict management and maintenance of high safety and health standards to prevent occupational injury and establishing a safe work environment.
  • We obtained OHSAS 18001 certification and implemented safety and health management through systematic mechanisms and a management model of P-D-C-A. We will promote the ISO 45001 occupational safety and health management system in 2020.
  • Establish a dedicated occupational safety and health office in charge of assigning appropriate personnel in charge of occupational safety and health management, carrying out inspections of safety and health standards of the work environment and employees' safety and health training. Establish the Occupational Safety and Health Committee who regularly conduct meetings every three months and conducts reviews of labor safety and health related guidelines and regulations for the entire company and tracks requested improvements on a regular basis.
  • Conducts office buildings’ public safety inspection once every two years, fire inspection once a year and periodic safety inspections of fire equipment in order to provide a safe working environment to employees and comply with the relevant building and fire decree.
  • Fire drills twice a year on a regular basis to enhance emergency response capability.
  • Arrange for the traffic police to provide lectures annually to enhance employees’ awareness on traffic safety.
  • To protect all employees from suffering illegal physical or mental infringement leading to physical or psychological illness when executing their tasks, "Preventive Measures against Illegal Infringement in the Process of Execution of Tasks and Operations Guidelines" has been developed.
  • Automated external defibrillators (AED) have been installed in office areas and a CPR training program is implemented for all employees. Regularly hold fire-fighting trainings and flood prevention drills for employees to reduce risk of fire and natural disaster as well as improve their basic disaster response skills. In response to global warming, energy conservation policies have been implemented to reduce the use of carbon.
  • For network continuity operations, a network continuity manual that lays out the relevant standard operating procedures has been defined. Employees are also provided with appropriate personal protective equipment. Rules governing contractor safety, health and environmental protection have been issued for network continuity tractors as well. Contractors are supervised to ensure that safety rules are followed during continuity operations.
  • To provide an exceptional work environment for our employees, we conduct regular inspection of air quality, temperature, humidity, illumination and drinking water quality in our offices to ensure that our employees feel comfortable and healthy.
  • The company's noise control management efforts, in particular the development of a quiet office environment, include setting up an independent meeting room and a discussion area in the office of the Office of Diplomatic Affairs for group discussion use in order to maintain an overall quiet office environment.
  • Following the computer workstation safety and health guidelines, to provide ergonomic adjustable height of the chairs and other office equipment, and guide staff to adjust it .These are available to all employees.

Illegal Infringement in the Process of Execution of Tasks Appeals:


In the telecommunications industry, the greatest risk of occupational injury is from the maintenance of base stations. To better manage accidents and injuries that occur in the workplace, we have adopted guidelines for handling occupational injuries. We also process, track and investigate occupational injuries to come up with preventive strategies. Occupational injury statistics are reported monthly to the labor inspection agencies as well. Our statistics for the year are as follow:

2019 Occupational Injury Statistics

Injury Rate(IR)
Occupational Disease Rate (ODR)
Lost Day Rate (LDR)
Absentee Rate (AR)