Keeping the Employees Healthy by Providing a Good Working Environment
Occupational Safety and Health Policy
Taiwan Mobile will effectively control the hazards generated by operational activities,
build and enhance safety culture, implement self-management, and aim to reduce the impact of
occupational safety and health. This policy applies to all employees (including contractors and dispatch
workers under TWM’s supervision).
Compliance with laws and regulations: Comply with the relevant normative requirements of
occupational safety and health regulations and international standards, and review the suitability
regularly. (Current practice: review the Occupational Safety and Health Law, the international standard ISO45001 and other relevant regulations and international standards quarterly, and fill in the regulatory checklist to confirm compliance)
Controlling the risk: Identify potential hazards and risks at work, eliminate hazards, and reduce
occupational safety and health risks.
Consulting and communication: Strengthen the occupational safety and health awareness of all
employees, and invite employees or representatives to participate in consultation and communication
to fulfill their personal safety and hygiene responsibilities.
Friendly working environment: Provide safe and healthy working conditions, prevent occupational
injuries and safeguard health.
Continuous improvement: Continuously improve occupational safety and health performance through
regular audits on the operation of the management system.
Setting up action plans and targets: Prioritize the promotion of orientation and action plans, set
quantitative goals and regularly track indicators.
TWM's "Occupational Safety and Health Policy" has been approved by Board of directors. All colleagues are requested to abide by the company's commitment and contribute to workplace health and safety.
Safe and Quality Work Environment
The occupational health and safety management system includes occupational safety and health
impacts derived from operations, activities, and services such as telecommunications, Internet,
multimedia, entertainment-related services, and office activities.
Hazard Factor Identification and OHS Risk and Hazard Assessment
TWM regularly reviews the "Hazard Identification and Risk and Opportunity Evaluation" every year, and evaluates items such as routine and non-routine operations. If it is an unacceptable risk such as damage to the aisle floor carpet, improvement measures will be planned and targeted, and the effectiveness will be re-evaluated after improvement to maintain continuous improvement performance.
The team conducts hazard risk assessments on a regular basis every year (including non-periodic assessments, such as people being cut by sharp angles from drinking fountains to sudden hazard events, etc.), and will consider the operation content and the situational description of the possible consequences of the hazard (the degree of injury that the operation content is likely to cause ), hazard type, existing protective measures and other conditions to carry out risk hazard assessment. If the assessment level is unacceptable risk, it will be improved to an acceptable risk to ensure the safety of personnel operations.
For regular and non-periodical "assessment of risks and opportunities for hazard identification", you can refer to the flow chart below, When there is an unacceptable risk of personal injury, will report to the Occupational Safety and Health Committee for resolutions on improvement methods and countermeasures to prevent recurrence to reduce OHS risks.
[Mental Health Performance]
Employee Assistance Program: A total of 166 people make appointments throughout the year, and in response to the epidemic situation, there are still multiple and uninterrupted service methods, such as: telephone, face-to-face, video, and email consultation; 90% of colleagues consciously improve 50% compared to before the meeting % or more, psychological counseling service satisfaction is 9.40 points, an increase of 1 point from the 8.40 points in 2021.
The Company has continuously won various awards from the Health Promotion Administration, Ministry of
Health and Welfare (MOHW) and the Department of Health.
Health Promotion Administration - Autonomous certification for a healthy workplace
Excellent nursery room certification granted by the Department of Health, Taipei City Government.
Action Plan and Progress Evaluation
Based on our analysis of the results of each health exam and employees opinion surveys, we through " health promotion, mental health, safe environment, and family care ", the staff is able to achieve physical and mental health, work and life balance.
Through hazard and OHS risk and hazard identification, TWM has prioritized "health promotion, mental health, safe environment, and family care" as the four major aspects of our occupational safety and health management. We work to achieve the goal of creating a work-life balance for employees, a healthy body and mind, and a family-friendly workplace to mitigate the OHS risks. The management team takes the four OHS priorities into consideration when making strategic and operational decisions on related issues.
Evaluation of progress in reducing/preventing health issues/risks against targets:
Satisfaction of parent reading club satisfaction reached 86 points
Satisfaction of Employee Assistance Program Consultation satisfaction reached 87 points
Satisfaction of parent reading club satisfaction reached 88 points
Satisfaction of Employee Assistance Program Consultation satisfaction reached 88 points
Emergency Response Preparedness
Each office building is equipped with facilities better than the legally required -automatic
external cardiac defibrillator (AED), and regularly conducts CPR training, first-aid first and recurrent
training courses, fire training, earthquake evacuation drills and flood control drills in computer rooms
every year to improve employees' emergency response capabilities.
In response to the COVID-19 pandemic, the company set up the "Epidemic Prevention Response Command
Center" with the president as the general convener, and the supervisors of each unit as the epidemic
prevention representatives responsible for conveying and coordinating various epidemic prevention
measures. Depending on the pandemic, the government's policy was taken into consideration for
hierarchical management measures for epidemic prevention. When necessary, the WFH and remote backup
mechanisms would be launched. The command center supports immediate response to future outbreaks to
ensure that the company operates with no issue.
Formulate 「Self-inspection management standard procedures」The implementation of machinery,
equipment, workers, and the environment stipulated by occupational safety and health regulations,
including inspections before, during and after operation, is to prevent occupational disasters and
ensure the safety and health of all employees.
Make an automatic inspection plan every year and implement it according to the frequency.
Independent External Verification of OHS Management System
In order to strengthen the company's internal occupational safety and health management and
compliance with regulations, in 2017, TWM passed the OHSAS 18001 certification. In 2020, TWM passed the
certification of ISO 45001 occupational safety and health management system, and continued to ensure the
safety and health of the office with the management and operation mechanism of P-D-C-A.
At present, the company has established and passed the external verification of the ISO
45001 occupational safety and health management system in 2021、2022 to ensure the validity of the
certification certificate, and plans to continue to comply with the ISO 45001 standard and pass the
verification in 2023.
Occupational Accident Reporting and Investigation
The procedure is put in place to enable occupational accidents to deal with injuries as soon
as possible, prevent the the disaster from creating more impact, and review the causes. It is used as
the basis for accident prevention countermeasures, as well as safety and health improvement. The scope
of the occupational accident reporting and investigation includes occupational diseases, disability
OHS Training and Raising Awareness
TWM regularly conducts OHS education, training and publicity for employees.
We have complied an introduction to "Occupational Safety and Health: Discussion and Prevention of
Occupational Hazards in general work" on the e-learning course to improve employees’ knowledge of
occupational safety and health and reduce the occurrence of occupational hazards
Contractor and Supplier OHS Requirements
We ensure that contractors and supplier partners are expected to strictly adhere to the
contractor's safety and health standard operating procedures and fulfill their safety and health
Formulate「Contractor's standard operating procedure for safety, health and environmental protection
management」.Ensuring the contractor's safety, hygiene and environmental quality during work and
preventing occupational disasters.
Formulate 「Procurement work safety and health management program」.To ensure that the procurement and
leasing of machinery, appliances, equipment, construction, etc. can take into account at best that all
procedures comply with safety and health related laws and regulations.
The company set up the "Epidemic Prevention Response Command Center" with the president as
the general convener, and the supervisors of each unit as the epidemic prevention representatives
responsible for conveying and coordinating various epidemic prevention measures. Depending on the
pandemic, the government's policy was taken into consideration for hierarchical management measures for
epidemic prevention. When necessary, the WFH and remote backup mechanisms would be launched. The command
center supports immediate response to future outbreaks to ensure that the company operates with no
We work on the goal of creating a work-life balance for employees, a healthy body and mind, and a
family-friendly workplace based on the four major aspects of "health promotion, mental health, safe
environment, and family care," creating a future value goal for sustainable development. The management
team takes this policy as a core element in consideration when making strategic and operational
decisions on related issues.
Sound and Diverse Health Promotion and Care Programs
37,077 people participated in health promotion activities, an increase of 245.2% from 2021
Overall satisfaction rate with health promotion activities reaches 92.85 (out of 100), 1.08% higher
In line with the development of the pandemic and the government decree, the pandemic
prevention measures are adjusted on a rolling basis. In order to implement various pandemic prevention
measures, the "Office Epidemic Prevention Management and Employee Self-Response Guidelines" were
formulated for employees to follow. Refer to the domestic pandemic statistics and the well-planned
confirmed case notification process to statistically analyze the pandemic situation of the Company and
adjust relevant pandemic prevention measures. Since April this year, a total of 3,549 cases have been
confirmed in the Company, all of which have been promptly investigated and isolated, and no operation
has been affected by the pandemic. In response to the changes in the pandemic, all employees work from
home, adjust physical courses to more flexible online courses, and add diversified health promotion
courses. The health promotion rate increased significantly in 2022, an increase of 26,336 persons
compared with 2021, an increase rate of 245.2%.
To prevent workplace repetitive movements leading to musculoskeletal disease, we conducted survey regularly to understand symptoms. We provide online training for employees to learn different postures and stretches that help to avoid back pain, joint pain, etc. Bone density testing activities, spine- relaxation seminars on proper posture to prevent musculoskeletal injury.
Two stages of online employee sports competitions are held through the self-developed MySports App every year.
Mental Health - Stress Management
Continue to strengthen the management skills to promote the physical and mental health of employees
in the Hybrid working environment. In 2022, a total of 7 sessions were held, an increase of 5 sessions
compared with 2 sessions in 2021. Mental health problems of supervisors and colleagues arising from
different working modes can be listened to and understood through the courses, and they can find
relevant coping methods towards the problems.
Psychological services satisfaction is 9.40 (out of 10), 1 point increase from 2021
Massage Service Satisfaction Rate: 97.70%
The “Stress-Relief Massage Service" provides free massage with a total of 12,481 people were
served and a satisfaction rate of 97.70%.
Employee assistance program: A total of 166 appointments were made throughout the year. In
response to the pandemic, multiple and uninterrupted service methods are still available, such as:
telephone, face-to-face, video, and email consultation; 90% of colleagues feel that they have improved
by more than 50% compared with before the meeting. Psychological consultation service satisfaction rate
is 9.40 points, 1 point higher than the 8.40 points in 2021.
Perform maternal health protection and management, and complete prenatal education for 94.39% of all
4.75 points (out of 5.0) in terms of satisfaction with online parenting reading club
Encouraging employees to get married and have children:
The shifts for employees who are pregnant, or breast-feeding will be adjusted so that they will not
work night shifts.
10 week maternity leave which is better than what is provided by law.
A birth allowance of NT$ 60,000 per newborn and a childcare allowance of NT$ 10,000 for children
under 6 years old, and a preferential interest rate for childcare credit scheme.
Our regulations clearly stipulate that the performance evaluation shall be conducted for the actual
duty period of the employees who have applied for maternity leaves or unpaid leaves, so that their
evaluation results may not be adversely affected.
Through the employees leave system, the occupational healthcare personnel have routinely
screened female employees who are pregnant or within one year from childbirth to provide health
education in the middle and late stages of pregnancy, and postnatal breastfeeding information, as well
as identify and assess the environmental hazards at the workplace. Based on the recommendations of the
occupational physician, the occupational healthcare personnel have adopted such health protective
measures as the risk assessment to ensure maternal health for the female employees. Due to the pandemic,
the online parenting reading club was held for the first time. The number of participants was as high as
45, which was twice the number of participants in the physical reading club. The satisfaction of
colleagues reached 4.75 points, and 28.90% of them were male. The online method is convenient for family
members to participate and make family life better together. Providing a comprehensive range of health
services for female employees according to their needs at different stages: