- About Us
- Investor Relations
- ESG
- Product & Service
- Customer Service
Customer Service
- Visiting Taiwan
TWM continued its long-standing support for digital education by sponsoring the National Yunlin University of Science and Technology’s rural programming camp for the eighth consecutive year. In collaboration with three partner schools, TWM organized a series of programming camps aimed at reducing the digital divide in remote communities.
Corporate volunteers from TWM received training to serve as teaching assistants and team leaders, maintaining a student-to-volunteer ratio of 2:1. These volunteers guided students in learning programming languages and operating drones, fostering hands-on experience and digital confidence.
To sustain learning outcomes, TWM provided post-camp incentives to encourage trained teachers to independently conduct follow-up classes. For the first time, a visiting school—Wengzi Elementary School in Taichung—was invited to observe the full three-day program, helping cultivate a new generation of local seed educators.
In 2024, the camps introduced generative AI tools for the first time, incorporating interdisciplinary materials to inspire students’ creativity and curiosity toward technology. By continuously investing in innovative resources and volunteer engagement, TWM remains committed to nurturing future-ready talents and empowering rural youth to shape a brighter future through digital skills.
Promotion continued in 2024, with free applications open to 10,000 disadvantaged students. It integrates core network resources and software services in "MyBook Interactive
Foreign Languages Learning" and collaborates with four major publishers to offer over 1,000 multimedia online books in four languages. TWM is committed to popularizing digital learning opportunities and helping disadvantaged students in rural areas improve their digital competitiveness and foreign language skills.
In response to the official shutdown of 3G networks (effective June 30, 2024), this initiative supports disadvantaged elderly individuals in remote areas and social workers by ensuring uninterrupted VoLTE communication. It helps seniors stay connected during emergencies and provides recipients with consultation and repair services at myfone stores across Taiwan.
To combat charity-related fraud, we are offering our self-developed “Anti-fraud Service (enterprise edition)” as a 3-year free plan. Using AI and big data analysis, the solution helps nonprofit organizations rapidly establish fraud defense mechanisms—protecting the goodwill of donors and preventing misuse by fraudsters. To date, the Eden Social Welfare Foundation has already adopted the service.
With the goal of bridging the digital divide, Taiwan Mobile integrates core telecommunications technologies and fixed network services while leveraging partner resources to assist nonprofit organizations in establishing Digital Learning Centers in remote areas. In 2024, TWM sponsored 158 broadband connections and computer hardware and software installations. Through regularly scheduled, diverse, and content-rich courses, these centers provide digital learning environments for disadvantaged children, youth, and community residents.
In 2024, a new site was added in Fuxing Township, Taoyuan, bringing the total number of ongoing Digital Learning Centers to 26 since the program’s inception in 2007. Each year, nonprofit organizations submit applications to collaborate with the Taiwan Mobile Foundation to co-create these centers, working closely with local communities to expand access to digital education and enhance digital technology adoption among underserved populations.
Amid the global wave of digitalization, there is a shortage of technology talent. TWM regards its IT team as the innovation engine of TWM and is committed to cultivating new-generation technology elites, extending its talent development efforts globally. Each year, the “Tech Genius Internship Program” is held with no restrictions on nationality or internship period; internships can be undertaken during summer or winter breaks, and interns may flexibly choose between online or offline (in-person) locations.
