Social emergency responses capabilities

Mobile base stations
  • 25 mobile base stations have been completed
  • They were used 6 times in 2022
When disasters lead to base stations losing their signal, or when special events are held in locations with insufficient capacity or coverage, mobile base stations can provide temporary coverage and capacity to make mobile communication services available.
In 2022, a total of six deployments were made, including disaster prevention drills in Nangang, Neihu, Wenshan, and Hualien, the New Taipei City Civil Defense Exercise at Min-an No. 8, and the Taiwan Central Region Fifth Operational Zone Military-Civilian Communication Coordination Meeting in Taichung. In 2022, related public welfare activities and disaster prevention exercises were mostly suspended or canceled due to the pandemic situation.

Disaster Prevention SMS
  • 77 practice SMS and 2,589 actual SMS
Besides participating in drills on "921 National Disaster Prevention Day" by sending out disaster prevention alerts, TWM partnered with different levels of government to run 77 drills with 2,589 alerts in 2022.
TWM will continue to work with the government's program to “apply science and technology to disaster prevention and relief” by expanding the features of the disaster prevention platform to strengthen its broadcasting function and push notifications and safeguard the maximum rights and interests of users and help strengthen the disaster prevention and rescue efficiency in Taiwan.

Disaster prevention and Contingency Rehearsal
  • Disaster prevention drills to verify the overall protection capability
In 2022, as the COVID-19 pandemic continued to ravage the world, TWM remained committed to its role as a critical national infrastructure provider. TWM effectively prepared and enhanced its security and protective resources, continuously improving its system operation capabilities. The annual drills encompassed scenarios of natural disasters and unexpected incidents involving critical external resources. The command center coordinated resources from various departments within the Company, examining the pre-/mid-/post-incident protection mechanisms, notification processes, and operational procedures for emergency response. Through the drilling process, employees can get familiar with the overall protection strategy and strengthen their emergency response ability to enhance the power of the disaster prevention plan and reduce the impact of accidents on customers and the Company's operations.

Disaster Prevention Mobile Communication Platform
  • Set up 17 disaster prevention mobile communications platforms and optimized 10 established mobile communications platforms
TWM built 17 fixed disaster prevention and mobile communications platforms with more than 72 hours of backup power in case of a power outage and optimized 10 established mobile communications platforms in 2022 in line with NCC's Communication Infrastructure Construction Plan for Strengthening Disaster Prevention and Relief Operations of the Forward-looking Infrastructure Development Program. In the case of a power outage, mobile communication services can still be provided, allowing relief operations to proceed and giving people a way to ask for help and maintain a certain degree of normalcy.