Social emergency responses capabilities

Mobile base stations
  • A total of 37 mobile broadband base stations deployed.
  • In 2024, utilized 12 times.
When disasters cause base station outages or special events are held in areas with insufficient capacity or coverage, mobile base stations can provide temporary coverage and capacity to ensure continuous mobile communication services. In 2024, mobile base stations were dispatched 12 times for emergency support and drills. During Typhoon Kaimi in July, which brought more than 1,600 mm of rainfall in three days, numerous landslides and rockfalls isolated several villages in Maolin District, Kaohsiung City. TWM set up a temporary base station in Maolin District to provide emergency communications and support rescue operations.

Disaster Prevention SMS
  • In 2024, a total of 50 drills were conducted, including 14 broadcasts for the 921 National Disaster Prevention Day exercise, and 3,405 actual disaster prevention messages were sent.
On “921 National Disaster Prevention Day,” large-scale drills were held nationwide, with a special focus on the Southern Branch of the National Palace Museum in Chiayi, to issue disaster prevention alert broadcast messages. In 2024, TWM also supported a total of 50 drills in cooperation with various government agencies, and successfully transmitted 3,405 actual disaster prevention alert broadcast messages as requested by disaster prevention authorities.
TWM continues to support the government’s “Disaster Prevention and Relief Technology Application Program,” expanding the application and functionality of the disaster prevention service platform to enhance the cell broadcast alert service. This ensures the protection of user rights and helps strengthen Taiwan’s overall disaster prevention and relief capabilities.

Disaster prevention Response Drill
  • Strengthening digital resilience and successfully completing Disaster Roaming drills.
As a provider of critical national telecommunications infrastructure, TWM actively participated in the Ministry of Digital Affairs and the National Fire Agency’s “2024 National Disaster Prevention Day Large-Scale Earthquake Disaster Relief Mobilization Drill.” In this government-coordinated exercise, core network interfaces were established to connect TWM’s base stations. In a major disaster, a portion of mobile network resources can be allocated to emergency response teams for disaster assessment and urgent rescue operations. This ensures high-quality, two-way audio and video communications for firefighters, police and rescue personnel, achieving communication prioritization, stability, and resilience. As a result, the government command system will be able to effectively manage and disseminate critical information during disasters, helping to maintain national and social stability.

Building Disaster Prevention Mobile Communication Platform
  • Established 10 fixed disaster prevention mobile communication platforms.
  • Upgraded 14 existing mobile communication platforms
Aligned with the NCC’s “Forward-looking Infrastructure Development Program – Strengthening Disaster Prevention Mobile Communication Infrastructure Project,” 10 fixed disaster prevention mobile communication platforms with over 72 hours of backup power were established in 2024, along with upgrades to 14 existing platforms. These platforms ensure effective emergency mobile communication services in disaster areas during power outages, enabling rescue operations, emergency assistance, and maintaining a certain level of normalcy for affected residents.