Society

Vision
Through the application of innovative technology, break down the obstacles created by long-standing value systems, addressing issues such as poverty, inequality, and uneven resource distribution.
Corresponding to one Zetta Connected 2030 theme: Realizing Social Potential
Primary SDGs addressed: 1/3/4
Secondary SDGs addressed: 2/5/8/9/10/11
Material topics addressed: Corporate governance and Ethical operation, Climate Change Mitigation and Adaptation, Privacy protections
Correspond to five major stakeholders: Employees/Communities& NGOs, Customers, Rating agencies, Media
Social Inclusion Concept Map
Social Inclusion Highlights in 2024
  • A total of NT$174 million contributed through sponsorships and fundraising activities that benefit the public interest and social care.
  • Fly High with Digital Wings: Over NT$880,000 in charitable resources provided, offering unlimited mobile internet access and assisting 80 organizations with applications, benefiting 5,666 students.
  • “Donating Mobile Phones to Elderly and Disadvantaged Groups in Remote Areas” project: 216 brand-new VoLTE phones donated to six nonprofit organizations for use by their beneficiaries.
  • More than 95,000 individuals benefited from technology education initiatives, including Coding Fun programming activities in rural areas, digital learning centers, Fly High with Digital Wings, and microfilms promoting equal educational opportunities.
  • Tech The Dreamers—Technology Dream+ Program: Supported one social enterprise team with a total of NT$1.8 million in development grants.
  • Established 10 fixed mobile communication platforms for disaster prevention and rescue, and upgraded 14 existing mobile communication platforms.
2025 Goals
  • Since 2003, a total of NT$1.6 billion contributed through sponsorships and fundraising activities benefiting the public interest and social care.
  • Since 2007, digital technology initiatives promoting and practicing equal educational opportunities cumulatively reached 3.15 million individuals.
  • Since 2018, sustainability concepts and education delivered through TWM channels cumulatively reached 450,000 individuals.
  • The number of disadvantaged users who have benefited from preferential tariff programs has increased by 1.59 times compared to 2022.
2026 Goals
  • Since 2003, a total of NT$1.65 billion contributed through sponsorships and fundraising activities benefiting the public interest and social care.
  • Since 2007, digital technology initiatives promoting and practicing equal educational opportunities cumulatively reached 3.2 million individuals.
  • Since 2018, sustainability concepts and education delivered through TWM channels cumulatively reached 500,000 individuals.
  • The number of disadvantaged users who have benefited from preferential tariff programs increased by 1.74 times compared to 2022.
Social charitable contributions and sponsorship:
All donations are in strict adherence to Company policies and all are appropriate welfare donations. Information on charitable contributions and sponsorship as below table:
Contributions/sponsorship to: Description Total amount in 2024 (NTD)
Low-income Households TWM offered special cable TV discounts to disadvantaged groups, such as senior centers, nursing homes, local community activity centers and other social welfare organizations $22,177,364
Multiple Rate for disadvantaged groups TWM provided special discounts to disadvantaged groups such as students, seniors and physically handicapped person. $146,910,283
Disadvantaged students for online languages learning TWM has released enrollment for free and provide more than 400 sets of multimedia online learning materials in four languages. $886,077
Rural Households TWM increased the construction of mobile broadband networks in remote areas so as to increase the coverage of radio waves in remote areas. $1,040,400
Taiwan Mobile Ladies Open TWM has provided the LED wall, an effective and high-profile digital media, for the display of charity ads free of charge, and we continue to disseminate correct information and bring awareness regarding social care, promotion of the arts and environmental protection to the general public. $10,801,031
Solar for Good Green Energy Initiatives
TWM Concert
Dare to Dream 7.0
(Official support song of 2024 Paris Olympics)
CSRACTION Association TWM’s philanthropic contributions to support/sponsor non-profit, education, or arts organizations. $25,166,137
Academia Sinica
Taiwan Telecommunications Industry Development Association
A Kernel of Wheat Foundation
Taiwan Mobile Foundation
Mennonite Social Welfare Foundation
Old Five Old Foundation
Camillian St. Mary’s Hospital Luodong
Taiwan Fund for Children and Families
Peace Foundation
Hondao Senior Citizen's Welfare Foundation
I-Link Community Services Association
Chinese Taipei Road Running Association
Taiwan Green Energy for Charity Association
20st Century Foundation
Tzu Chi Foundation
Foundation for Excellent Journalism Awards
National Culture and Arts Foundation
Double Bliss Welfare And Charity Foundation
Sfang Social Welfare Foundation
Chinese Christian Relief Association
Children and Elders in rural areas TWM actively uses its core competencies and corporate resources to achieve social welfare and environmental responsibility. Through the care for the disadvantaged, the promotion of multiple cultural services, environmental protection and other multi-oriented volunteer services, the company, employees and the society are closely linked. $127,000
TOTAL   $207,108,292