||Description of alignment between priority and your business drivers.
||Business Benefit KPI
||Social / Environmental Benefit KPI
|Broadband service in each village and tribe
- To enhance the quality of mobile broadband service in remote regions, we offer various telecommunication promotions, financial aid for mobile network and broadband application. Besides, to ensure that economically disadvantaged students and senior citizens are not excluded for 4G mobile, we have established promotional plans for them to apply for. In addition, promotional price has been launched for prepaid phone cards for international calls. This enables disadvantaged migrant to call their families at affordable rates. Moreover, we also offer broadband services in remote regions to implement the vision of “broadband service in each village and tribe.” We completed 15.5 kilometers fiber construction and the cost of maintaining universal service is nearly 1.67 million, and these construction could promote telecom development in remote regions.
|TWM provides various special offers to elders, students, disabled groups and remote communities in order to taking care their needs in communication, online learning and promote digital inclusion. In 2020, these special offers have brought over NTD 5,157million revenue for TWM.
- The growing number of individuals benefitting from TWM’s diversified phone plans is the KPI to monitor the benefit. TWM’s diversified phone plans in 2020: 4G promotions–670,679 students; 4G phone plan–17,696 elders; international phone call plan–552,027 migrant workers. The number of benefited disadvantaged people above grows 1.94 times compared to 2017, which achieved the target we set. The target for 2025 are 2.05 times and 2030 are 2.15 times.
- The population coverage rate of the rural broadband Internet service is the KPI to follow up the broadband network in remote regions. Approximately 15.5 km of optical fiber were laid and Internet speed has jumped to 100Mbps. We have achieved a population coverage rate of 97.68% in remote regions covered by broadband in 2020, which achieved the target we set. In respond to the development of 5G facilities, we launched 5G services in 2020 and therefore adjusted the target to 50% and 95% of 5G coverage in remote regions by 2025 and 2030.
|Monitoring Environmental Quality
||Personal health monitoring devices have become important gadgets due to public’s rising awareness on healthcare and air qualities. However, public air quality data coming from outdoor air monitoring stations are limited to the specific area and far away from people live, and data asymmetry may occur. To cope with the limitations and to provide helpful information to medical researches, TWM invented a tool for everyone to measure the air that he/ she actually breathes, namely “myAir”. 1) myAir- S1 portable PM2.5 detector that collects the air data wherever user goes; 2) myAir app that provides an interface for user to know the surrounding air data; 3) myAir cloud servers to record the data for future uses. People can avoid the sources of air pollutants in their daily life and big data they collect can help researchers find out the real causes of air pollution related diseases. Also, by including myAir to the mobile service, TWM opens up a new product line to retain the subscribers.
||myAir was launched in Taiwan market on 8th, January,2019 and by the end of 2020, accumulated sales revenue of this project reached NTD 45,217,423.
||The KPI is evaluated by the number of air quality sensors added onto the nation’s environmental monitoring networks. The target was to deploy more than 20,000 unit by 2020.The more units added, the more people can measure and record their daily PM2.5 exposures.
The target was surpassed and 25,828 had been sold by the end of 2020. The sensor collects data that is not only for the individuals to improve their own air environments, but also helpful to researches in medical or public health. Besides, TWM also provides data collected via myAir to Taiwan’s National Health Research Institutes for studies of allergies (for the latest updates, please refer to https:// www.facebook.com/ myAirICare).
|Equal opportunity: Enhancing digital competitiveness
||Initiated by internal Innovation Proposals, we launched Digital Wings with TWMF and 4 language learning publishers since 2019. TWM provide free 720,000 GBs of mobile data and myBook online language learning resources to 10,000 economically disadvantaged students annually. To solve the shortage of resources and reduce gaps in the rural areas, we assisted NPOs to set up Elearning center and provide resources since 2007 to handle computer education courses and help them manage affairs & digital applications.
We launched Coding Fun in 2017 to create opportunities for students in rural areas to learn coding and use technology for innovation. We are cultivating Taiwan's technological talents in stages by TWM’s core abilities & using programs to improve rural education. By providing learning resources with our core technological abilities, it solves the shortage of resources problem and creates more innovation opportunities & brand reputation.
||TWM used reputation/ branding KPIs to measure economic benefit, the news reports and social media diffusion which Digital Wings, E-learning center and Coding Fun contributed had created brand reputation which equivalent to NT$14.67M of economic benefit.
||People benefit from TWM digital education resources by having equal education opportunity. The target of equal education opportunity of digital technology is 3.24M people in 2025 and 7.85M people in 2030 respectively. 1) In 2019, TWM launched Digital Wings to provide free mobile internet and myBook on- line language learning resource for economically disadvantaged students. Until the end of 2020, over 5,700 students had been benefit from the project. 2) The goal of E- learning center was to “shorten digital gaps and create digital opportunities”. So far, 21 locations have continued to operate and 98 sets of Internet broadband, teaching software, hardware equipment and computers were prepared. 3) The Coding Fun project were held
4 summer camps in 4 elementary schools, and participated by 70 volunteers and 121 trainees, including 6 seeded teachers. Moreover, seeded teachers delivered courses regularly which benefited 2,000 students.