Products, Services & Projects

Taiwan Mobile has 5 major innovation achievements.

Through using 5G and Internet of Things technology to create a connection between people, things and time and space, and create a future life beyond imagination with a forward-looking vision.

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Commercial activity	Product/Project Name	Corresponding SDGs	Infographic / Presentation of statistics	Highlight of the Innovation
Personal service innovation	MyMoji	9	TWM MyMoji created 3D digital avatars for 610 freshmen at Taipei Municipal Yongchun Senior High School, enhancing digital learning. Additionally, gif stickers have been developed, with nearly 6,000 sets created by users.	Utilizing the MyMoji clone maker and mobile phone selfie modeling, people can quickly create 3D digital twin models. Over 701 themed stickers are available for public use, with more than 5,000 sets on the Line store. MyMoji's new feature allows users to easily take selfies with their mobile phones and create unique 3D avatars. These avatars can interact on behalf of users within the TWM Customer Service APP system, offering unique and diversified personal services. In January 2024, over 100 volunteers assisted 100 elders and disabled individuals in Hualien County in using the MyMoji experience to build personal 3D dynamic models and create dynamic AR cards for Lunar New Year greetings.
	OP PAY	1,8,9	Taiwan’s first telecommunications industry’s“Buy Now, Pay Later” (BNPL) service. In 2023, OP Pay had approximately 40,000 active users.	AI-Driven Credit Model: By using telecom data, the AI credit model provides a more inclusive credit rating standard. This approach evaluates a broader range of users, particularly those often overlooked by traditional credit systems. It not only extends financial support to more people but also highlights the positive impact of technology on financial inclusion. Real-Time Transaction Monitoring: Users can instantly view their transaction history and repayment status, improving their ability to manage and control their funds. This feature helps establish a stable financial ecosystem.
	OP Insurance	1,8,9	Through travel insurance’s precise marketing of international roaming applications, the click through rate and conversion rate are 3 times higher than those of its peers and historical data.After going online, we continued to optimize the user experience and integrated the insurance application process with the CS App. The number of insurance applications per month increased by 20%.	"TWM Insurance, You Can Rest Assured" is the first telecommunications technology insurance service in the industry, launched by TWM and Bolttech. Leveraging the telecom KYC (Know Your Customer) advantage and the Application Programming Interface (API), personal information can be imported with the user's authorization and consent, eliminating the need for re-entry. This provides a convenient insurance experience, enhances user risk awareness, and diversifies potential risks associated with overseas activities. Through travel insurance’s precise marketing of international roaming applications, the click through rate and conversion rate are three times higher than those of its peers and historical data. In the future, TWM aims to offer a public platform for convenient applications and more customized insurance products tailored to different situational needs of users.
	TEAMFIGHT TACTICS	8,9	The cumulative number of users since its launch has reached 850,000, and monthly active users and MAU exceeded 430,000 in December.	The mobile version of "Teamfight Tactics," distributed by TWM, is now online. Players can use cross-platform battle technology to enable PC and mobile players to compete simultaneously, stabilizing the existing PC user base while expanding into the mobile market. In collaboration with renowned game developer Riot Games, TWM has launched a variety of community activities, eSports events, and global linkage activities. This initiative aims to cultivate professional players and event anchors, providing players with a rich and diverse gaming experience. The launch marketing campaign "Goose Rider Dance" attracted the attention of players and has accumulated more than 1 million views and more than 25,000 independent shares so far. The Goose Meme adapted from an advertisement for "Tongshen Asia God Tone Serves Hot Pot" and has so far exceeded 1.3 million views and 22,000 independent shares.
	Smarter Home APP	8,9	The number of TWM Smarter Home members has reached nearly 20,000. As the first telecommunications company in Taiwan to adopt the Matter protocol, TWM has launched a comprehensive smart home service. This includes one-stop constructionservices covering consultation, installation, and after-sales warranty.	With the launch of 5G in 2020, TWM began operating the Smarter Home ecosystem and introduced the integrated Smarter Home operation app. In response to customer needs, TWM's Smarter Home joined the Connectivity Standards Alliance (CSA) in December 2023, on the occasion of its third anniversary. It now supports the Matter communication protocol, enabling cross-platform and multi-brand smart home appliance integration, voice control, app-scheduled settings, and automated environment control. TWM’s "Create Smart Home" service offers users the ability to build customized smart scenarios through a dedicated team. By automating smart home appliances, this service aims to reduce carbon emissions and save energy. The exclusive telecom sales of Google Nest smart speakers have surpassed 510,000 units, with a household penetration rate of 6%.
Enterprise Cloud Service Innovation	Cloud-to-ground Integration Solution	9,11	TWM's cloud data center IDC has obtained three Uptime Institute Tier III certifications and utilizes green energy. The goal is to achieve a 100% renewable energy utilization rate by 2030, potentially reducing the annual carbon emissions of each cabinet by around 14 metric tons.	TWM leverages Telco+'s extensive network, data, scenario, and technical capabilities, along with CloudMile's rich cloud architecture, to provide efficient and stable connection quality and high-standard carrier-grade data protection mechanisms. This assists enterprises in implementing smart operations, driving technological innovation, and achieving net-zero transformation. Combining its telecom technology capabilities with CloudMile's extensive cross-cloud integration experience, TWM has developed the "Smart IT Housekeeper" and "GCP Interconnect" products, jointly launching a "fast," "green," and "secure" cloud-to-ground integration solution. Additionally, experts assist companies in planning a more streamlined and efficient software and hardware architecture, helping them achieve their net-zero carbon emissions goals.
	5G Private 5G Network National Team	9,11	Introduces seven major smart application services of 5G AIoT, covering intelligent navigation information management, intelligent imaging system and 5G value-added ESG energy management service. Constructed one of the few successful demonstration cases in the world that applies 5G technology to smart monuments.	Through TWM's private 5G network and AIoT technology, it breaks through the construction restrictions of many historical cultural assets, introduces innovative technology into the historical monuments, and achieves wireless network WiFi optimization technology in outdoor and indoor mixed areas. Songshan Cultural and Creative Park is the first indoor and outdoor 5G private network integration technology application service field in Taiwan. The high speed and low-latency of 5G private 5G network equipment provide smoother smart application services and real-world experience, effectively improving the flexibility of site planning applications, while also effectively solving park management problems and improving the sightseeing experience and promoting ESG value-added energy management service.
	D.E.E.P Tech Day	-	Invited over a hundred influential CIOs and senior executives in Taiwan's IT industry to this technology event. Addressed technology trends in generative AI, information security, and enterprise collaboration, and unveil 5 innovative information services.	The first "D.E.E.P Tech Day" showcased TWM’s technology research and development capabilities and introduced four pioneering services in the industry. These include the one-stop AIaaS platform "AI 2.0 Solution Suite," which utilizes large language models (LLM) as the core technology, providing enterprises with a powerful tool to upgrade AI applications. The "KYC Identity Verification Service" uses AI optical recognition to improve core operational efficiency. The "Anti-fraud OP Scam Buster" combines telecom big data and AI technology to offer effective solutions for issues such as website counterfeiting, executive impersonation, and social engineering attacks. These innovations help companies seize opportunities in the generative AI era, enhance corporate information security, and boost digital resilience, thus empowering enterprises to innovate and transform.
	Vehicle-to-everything (V2X) Service	-	In 2023, the number of international Vehicle-to-Everything (V2X) vehicles online exceeded 70,000. The number of overall Vehicle-to-Everything (V2X) users in 2023 grew by 97% compared to 2022, and revenue grew by 152%.	TWM partnered with Cerence, an automotive voice AI solution provider, to jointly launch a one-stop Vehicle-to-Everything (V2X) solution called "Cerence Link," aimed at expanding TWM's V2X ecosystem. Cerence, known for enabling intelligent networking in hundreds of thousands of vehicles worldwide, provides AI voice control services to make driver compartments smarter. Additionally, Cerence customizes AI virtual assistants with unique brand personalities for different car manufacturers.
ICT core to Anti-Fraud Innovation	Number Masking Service	9	From its launch to December 2023, the transfer service has accumulated 17 million calls and protected the personal information of more than 200 million people.	Call sends and receives calls through proxy number transfer, preventing users' personal information from being leaked or abused. This ensures the protection of both employees and consumers. By safeguarding users' personal information, it not only enhances corporate business reputation but also creates a win-win situation. It has guided more than 50 companies to deepen their awareness of information security. The service is effective in preventing fraud. After applying the service, existing customers have not been listed as high-risk stores in the National Police Agency's 165 National Anti-Fraud Network Announcement.
	Anti-fraud Service (Enterprise)	8, 9	Processing over 30 billion pieces of Internet information every day. Assists the Criminal Intelligence Bureau (CIB) in detecting fake corporate/celebrity social media followers and advertisements.	Utilizing telecommunications technology and combining multiple AI technologies for real-time detection, identifies hundreds of thousands of suspicious websites, conducts high-risk assessments and warnings, and provides 24/7 detection and protective removal services. The service assists corporate customers and organizations in detecting counterfeit websites and social media advertisements, protecting the reputation of enterprises and groups, and preventing users from losing financial or personal information.
	Anti-fraud Service (Enterprise)	8,9	Processing over 30 billion pieces of Internet information every day. Assists the Criminal Intelligence Bureau (CIB) in detecting fake corporate/celebrity social media followers and advertisements.	Utilizing telecommunications technology and combining multiple AI technologies for real-time detection, identifies hundreds of thousands of suspicious websites, conducts high-risk assessments and warnings, and provides 24/7 detection and protective removal services. The service assists corporate customers and organizations in detecting counterfeit websites and social media advertisements, protecting the reputation of enterprises and groups, and preventing users from losing financial or personal information.
	Anti-fraud Service (Personal App)	8,9	Downloads exceeded 60,000 within 2 months of launch. Ranked as high as #2 in the App Store/Google Play category. Saves up to 5.46 million minutes of unnecessary calls per month.	Integrating telecom expertise and utilizing telecom data AI models, TWM led the Taiwan telecom industry launch of the first “Anti-fraud Service (Personal App)”, this app helps users promptly identify unfamiliar calls, detect risky SMS, and automatically block incoming calls from high-risk numbers, comprehensively preventing fraud risks and systematically saving users time from answering unnecessary calls.
Social Service Innovation	Tech The Dreamers	4,10	Allocate nearly 2 million dollars for cultivating towards publicity. Promote research to stimulate local economic development and explore potential revenues of nearly 6 million dollars.	The Taiwan Mobile Foundation, in collaboration with Social Enterprise Ventures and AppWorks, jointly promotes "Tech The Dreamers" supporting social innovation teams to achieve their dreams. In its third edition, the selected team is BlueTrend, focusing on biodiversity and marine conservation. The Taiwan Mobile Foundation has injected over 2 million yuan into their "Tech Dream Fund," assisting in developing Taiwan's first private AI-enabled "Open Your AI Ocean" marine biodiversity database. They have also invited the host of outdoor programs, Emmie Ries, to serve as the Ambassador, advocating for marine conservation and encouraging everyone to become "citizen scientists of the sea." The goal is to recruit 12,000 "marine citizen scientists" by the end of the year and accumulate over 21,000 marine biodiversity photos to train AI to recognize more than 150 species of marine life.
	Coding Fun	4,10	In 2023, Taiwan Mobile Foundation's 7th "Coding Fun" introduced programming teaching with drones for the first time. A total of 4 camps were held, with 43 TWM volunteers dedicating their spare time to writing teaching materials, traveling to remote villages, and organizing summer camps. A total of 90 classes were hosted and 1350 students were taught.	Taiwan Mobile Foundation, a major foundation in Taiwan , promotes technology education with the ethos of "embracing love through technology". It launched the two-stage "Coding Fun in Rural Areas" in 2017, two years before technology education was added to the curriculum. Through summer camp courses such as 5G MR smart teaching, Automated Guided Vehicles, 3D printing, APP game design, and drones, students in rural areas are inspired to develop program logic concepts. A total of 24 physical camps and 6 online coding courses have been held. The second phase of the "On-site Teacher Training Program" was also launched, with 145 seed teachers completing the training.
	OP Biz	4,10	OP store opening packages grew by 124% compared to the same period last year. Assisted more than 2,700 small and medium enterprises in adopting digital transformation services.	The OP Biz combines marketing (myBZ + my store), telephone (mobile local calls), and Internet (store broadband) services to meet the basic needs of opening a store. This one-stop convenient solution allows small and medium-sized enterprises to easily obtain digital transformation services. The "OP Biz Upgraded Version" will be launched in the second quarter of 2024, featuring the introduction of an "AI Intelligent Reservation and Management System" and electronic payment tools.
Carbon Reduction/5G Process Innovation	Telecom server room& base station electricity saving	-	Applying AI technology to Mobile Communication Network equipment optimization, this innovative project saved TWM 5.43 million kilowatt-hours of power.	TWM leverages its expertise in the telecommunications industry to deepen its AI technology and optimize telecommunications equipment usage efficiency through big data analysis and AI applications. By building an AI model to analyze 4G and 5G networks at different times and usage levels, TWM can adjust transmission power accordingly. The power-saving mode automatically turns on and off based on traffic fluctuations during load periods. Additionally, higher storage density circuit board technology is used to reduce carbon emissions and save energy for telecoms, cloud computer rooms (IDCs), and base stations.
	M+Meet	-	Starting in December 2022, TWM conducted an internal proof of concept (POC), with 3,000 daily users per month and more than 600 daily meetings. Expanded enterprise POC from November 2023. As of January 2024, more than 120 enterprise customers have used it.	Providing stable and high-quality video conference calls, monthly meetings, and briefing meetings, this solution includes functions such as online voting, interactive whiteboards, emojis, chat interactions, recording capabilities, and member review mechanisms. Integrated with M+ Messenger, it strengthens enterprise member management, address book, voice, instant messaging, enterprise collaboration applications, and the Enterprise Information Portal (EIP). These diversified conference functions help enterprises quickly create a technological work environment for mobile offices and effectively improve work efficiency.
	MyCharge	-	By the end of 2023, up to 100 EV charging piles had been built to accelerate the penetration of charging services and increase the willingness to switch to EVs. TWM carried out strategic cooperation with USPACE to promote the MyCharge EV charging station service to all members of the USPACE APP (approximately 500K).	TWM’s carbon reduction initiative has expanded into the shared mobility market with the launch of the electric vehicle (EV) charging service "MyCharge." This service includes the installation of destination charging piles and community charging services across Taiwan, helping to accelerate the adoption and use of EVs.
	OPenEyes Intelligent Maintenance Network Management System OPenEyes	-	Multiple module automatic monitoring functions such as [intelligent power], [base station maintenance data], [equipment alarm, customer experience], etc. Saves 0.33 engineers per month for base station inspection and repair.	A comprehensive mobile network base station management platform has been created with the spirit of intelligent monitoring, intelligent operation, and autonomous management. In the event of major equipment malfunction, the company can quickly focus on the affected equipment within 1 to 2 hours, and accurately assess the impact on consumer complaints within 5 to 10 minutes. This platform is designed to evolve into an enterprise-specific information center tailored for businesses, providing a secure automated intelligent maintenance network management system for ultra-5G enterprise private networks. It is the ideal tool for expanding the blue ocean market of enterprise private networks.