Products & Services

In 2019, the number of product/service innovation projects totaled at 43 with a 23% YOY growth with the following highlights:

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Business activity Product/project
Name (Chinese)
Product/project
Name (English)
Infographic
Presentation of statistics
Strategy/purpose Project process
Innovation highlights
Environmental protection achievement Social public welfare achievement Commercial achievement
New media services myBook-
Featured Articles
myBook Featured Articles
  • Reduced CO2 emissions by 910,963 kilograms compared to traditional consumption pattern.
  • The featured articles section and web reader allow readers to engage in digital reading, increasing utilization to 1,000,000 times per year.
The featured articles section was added in May 2019, followed by the addition of a web reader in November 2019 to lower the threshold for digital reading and support for reading on mobile phone/tablet/computer.
  • Readers can read articles on the web without downloading the books
  • reduced CO2 emissions by 910,963 kilograms.
  • Donated "Live English" for one year to assist 10,000 disadvantaged students, promoting equal learning opportunities.
  • E-book revenue increased by 34%.
IoT and platform products myAir myAir personal air quality measuring service
  • Sales volume target achievement rate of 102%
  • More than 1,700 new users per month
  • myAir is a service consisting of "myAir Portable PM2.5 Detector" and "myAir App," which automatically measures and records the PM2.5 around the user and provides health advice.
The development started in 2018 and was launched on January 9, 2019. It is still a best-selling product by January 2020.
  • The industry's first portable PM2.5 measuring instrument that can be used as a stand-alone or a connected device.
  • The industry's smallest and lightest PM2.5 measuring instrument with the longest battery life.
  • More than 21,000 air quality monitoring stations have been built in Taiwan.
  • Recording the air quality for more than 21,000 users.
  • Revenue target achievement rate of 94%.
Personal services mobile insurance mobile insurance
  • With 350,000 insurers.
  • Meeting user needs of keeping mobile devices for longer.
Service was co-developed with an insurance company as part of the telecommunications contract, with the longest insurance period of up to 3 years. Integrating existing outlets with the insurance company to give away theft insurance products.
  • With the 36-month insurance period added to the telecommunications contract, the guarantee can last up to 3 years.
  • The newly added repair/replacement frequency of 3 times a year covers theft protection, with NT$5,000 of coverage for unauthorized calls.
  • Effectively extending the device service life, providing maintenance guarantee and replacement services to lesson the burden on the environment.
  • The insurance has covered accidental damage costs for 350,000 users, offering peace of mind.
  • Revenue target achievement rate of 82%.
  • Gross profit target achievement rate of 80%.
  • The target number of users achievement rate of 103%.
Corporate customer services IoT Business Service IoT Business Service
  • The number of partners in the IoT ecosystem has grown by 179%.
  • Telemedicine solves the lack of medical resources for 700,000 people.
  • Expanding Taiwans's IoT ecosystem and collaborating with more partners in various fields.
  • Optimizing the platform to enhance the management efficiency of IoT to improve product differentiation.
  • Improving management efficiency of enterprises and authorities, reducing operating costs and raw material consumption.
Assisting enterprises/authorities to introduce IoT technologies, including smart parking, smart meters, smart street lights and other projects.
  • SIM card management platform: In addition to the independent management of SIM cards (real-time status, activation/deactivation, dynamic tariff management), we continue to improve the features of IoTBS, TWN's self-built platform, to include accounting system processing, card replacement, monitoring service, application tools, etc.
  • Solutions:
    1. Smart parking: Parking geomagnetic has been connected to the app to transmit real-time parking information with IoT technology, providing users with real-time information on parking space as well as one-stop parking service with multiple payment devices.
    2. Smart City: Used for water, electricity and gas meters as well as street light, environmental monitoring and disaster prevention. The sensors and remote control devices allow managers and users to stay updated and make efficient decisions.
    3. IoT: Used for transportation services, logistics, emergency rescue and personal information integrated services, etc. Information on navigation, weather, traffic information, data processing of vehicle systems, OBD and smart driving services are provided through wireless transmission and information exchange via mobile network.
    4. Smart healthcare: Connecting physiological sensors and remote detection equipment to upload data to the cloud through network services, performing big data analysis and preliminary diagnosis for medical institutions, pre-arranging the area and schedule for drug delivery for long-distance healthcare, while solving problems regarding the lack of access in rural areas.
  • The SIM card management mechanism can offer remote diagnosis to reduce the number of vehicles dispatched for maintenance and 9,060 kilograms of CO2 emissions.
  • The IoT smart healthcare solution solves the problem of lack of healthcare access for approximately 700,000 people in 48 mountainous areas and offshore islands across Taiwan.
  • Y19 revenue achievement rate of 201%
Corporate customer services Tai-Fu
Cloud Platform
Tai-Fu Cloud Platform
  • Bringing more than NT$100 million of revenue.
  • Reducing 1.68 million kWh of electricity and 900,000 kilograms of carbon emissions.
  • Assisting customers to build local cloud platforms, providing enterprises with comprehensive cloud services with IaaS, PaaS and SaaS, as well as the one-stop shop of best customer solution.
Building a localized public cloud platform in the computer room of a high-reliability data center.
  • Comprehensive portfolio for localized public cloud: The cloud server, database and other products including IaaS, PaaS and SaaS provide powerful, safe and stable cloud services.
  • Reducing 1.68 million kWh of electricity and 900,000 kilograms of carbon emissions throughout the year.
  • Ensuring the safety of corporate data and providing end users with secure services, protecting corporate customers from data breach.
 
Public welfare   Digital Winds
Cloud Platform
  • Over NT$72 million of resources invested in public welfare.
  • Provide disadvantaged secondary school students and above each year
The program was officially launched in 2019 to provide mobile Internet access and myBook Live English for free, partnering with 4 publishers with over 400 multi-lingual multimedia online learning resources.
  • The application is open to over 10,000 disadvantaged secondary school students and above each year.
  • A total of 13 organizations applied for resource-matching, benefiting 2,288 disadvantaged students