ESG Projects

Zetta Connected 2.0: How big your heart is; then how great your vision will be!

At the end of 2017, TWM adopted "Zetta Connected 2030" (the homophone of "big heart" is Zetta) as the theme of the vision plan for 2020-2030. We hope that all colleagues in the company will bravely assume, actively set goals, and strive to review what they should do now from the perspective of the distant future. In 2022, the Zetta Connected plan was extended and renamed "Zetta Connected 2.0”. We hope that by 2035, Taiwan will become the core linking all things, not only connecting people, things, time, and space, but more importantly, connecting hearts. With this, we respond to the United Nations SDGs and create sustainable value.

We bring five aspects of vision to our stakeholders, covering the two basic aspects of “Responsible Business” as the starting point and leading suppliers to "Creating Stakeholder Synergy" to achieve the three aspects of “Elevating Future Experience”, “Realizing Social Potential”, and “Minimizing Footprint”. These will be closely linked to the excellent brand value created by the company. With the core goal of sustainable development, we will roll forward with the eight major stakeholders towards a future beyond imagination.

True Value Assessment

We continue to evaluate the true value of our operations generated for the environmental, social, and governance aspects. In 2021, the actual surplus of the Company increased by NT$ 13.5 billion compared with traditional financial performance. However, the environmental externalities caused by the operations cannot be ignored. Therefore, we have actively increased the use of renewable energy, introduced smart energy-saving systems, as well as strengthened resource recycling. We have planned to continuously introduce true value into the business model to enhance the Company's ability to respond to risks and grasp business opportunities.

2021 Evaluation Results!

In 2021, the actual surplus of the Company increased by NT$ 13.5 billion compared with traditional financial performance.

Calculation index		External costs and benefits				2021 response and 2022 targets
		2021	2019	2017	2015
Environmental externalities	Renewable energy consumption	(+)724	(+)2,234	(+)1,531	(+)2,180		4.5 Environmental Sustainability
	Recycling cell phones &power supplies	(+)6,655	(+)542	(+)3,358	(+)986
	Waste recycling	(+)15	(+)71	(+)1,601
	Water recycling	(+)804	(+)936	(+)4,797
	Buyback & reuse of used cell phones and tablet	(+)27	(+)12	(+)26	(+)270
	GHG emissions	(-)1,069,226	(-)1,197,675	(-)456,996	(-)448,275
	Water consumption	(-)25,007	(-)29,480	(-)22,732	(-)82,843
	Air pollution emissions	(-)9,053	(-)9,205	(-)18,317	(-)22,134
	Waste management	(-)109	(-)137	(-)128	(-)103
Economic externalities	Employee compensation & benefits	(+)8,235,663	(+)6,812,645	(+)7,248,538	(+)5,832,447	4.2 Happy Workplace 4.3 Sustainable Partnership
	Public expenditure (National economic development & infrastructure)	(+)4,791,802	(+)3,535,198	(+)3,901,518	(+)2,717,030
	Green procurement	(+)120	(+)204	(+)167,372
Social externalities	Digital inclusion (Bilingual online/Tablet for everyone/Coding fun/Digital Learning center/Digital Wings)	(+)1,415,101	(+)994,359	(+)266,971	(+)101,325	4.2 Happy Workplace 4.6 Sustainable Inclusion
	Green power for Charity	(+)111,768	(+)17,765
	5180 Mobile donations	(+)43,109	(+)7,572	(+)6,161	(+)7,208
	Microfilm fundraiser	(+)3,329	(+)1,188	(+)721	(+)6,887
	Employee training	(+)14,369	(+)8,744	(+)7,136
	Work-related injuries	(-)879	(-)734	(-)959	(-)5,150

Note 1Update "Recycling cell phones & power supplies" Calculation index to 71 in NT$ thousands. The total of TWM 2019 True Value also update to 40,863,939 in NT$ thousands.

Note 2Two new project include Bilingual Online and Tablet for Everyone update in “Digital inclusion” Calculation index.