Human Rights Policy

Taiwan Mobile Co. (TWM) believe that shaping an environment that adequately protects human rights is intimately connected to corporate sustainability. We recognize and support the “Universal Declaration of Human Rights”, “UN Global Compact”, “UN Guiding Principles on Business and Human Rights”, “ILO Declaration on Fundamental Principles and Rights at Work" and relevant local laws and regulations. We also require all employees (own operations), suppliers, contractors, business partners, and their vendors are required, to ensure that their business activities, including collaborative efforts, comply with the TWM's human rights policy. This is to ensure that all individuals associated with the company, whether internal or external, including full-time and part-time employees and customers, are treated fairly and with dignity. By conducting human rights assessments and due diligence, we can strengthen and improve the human rights awareness of our employees and stakeholders.

Taiwan Mobile's Human Rights Policy shall apply to the Company's subsidiaries, any foundation constituted as a juristic person to which the Company's direct or indirect accumulated contribution of funds exceeds 50% of the total funds received, and other institutions or juridical persons which are substantially controlled by the Company. The Policy consists of four principal categories: support for international human rights conventions, respect for human rights in the workplace, fulfilling information security obligations, and investing core resources to respond to the needs of the society.

Support for international human rights conventions
We support and respect the principles of the Global Compact of the United Nations. In support of human rights, we do not violate human rights, and nor do we condone or collude with those who are human rights violators. With respect to labor, we comply with objectives established in the UN's “Universal Declaration of Human Rights” and International Labor Organization Conventions and prohibit all forms of discrimination, human trafficking, forced labor and child labor, and provide employees with equal remuneration. Moreover, we do not interfere with our employees if they choose to exercise their freedom of association and collective bargaining. In terms of the environment, we are committed to making the workplace more secure and healthier for our employees, and we comply with all laws and regulations to improve the environment's safety and sanitary conditions. We protect employees from occupational hazards. When extra hours are unavoidable due to system interruption, our remediation action is allowing employees can apply for compensatory leave or overtime pay after the incident and have been certified with the ISO environmental management system. We also respond to the UN's International Covenant on Civil and Political Rights (ICCPR) and the International Covenant on Economic, Social and Cultural Rights (ICESCR). By raising human rights awareness, we ensure that all stakeholders are respected and are treated fairly.
Respect for human rights in the workplace
We comply with the provisions of the Labor Standards Act and the Act of Gender Equality in Employment, and we fulfill the requirements of diversity in the workplace. We do not permit our employees to be treated differently or allow any form of discrimination based on gender, sexual orientation, race, class, age, marital status, language, ideology, religion, party affiliation, and ethnic origin, place of birth, appearance, facial features, disability status, or labor union membership. We strive to create a work environment with dignity, safety, equality and freedom from harassment.
Download: Labor Practices Commitment
Full implementation of information security
As a major provider of information and communications services, we respect human rights and privacy. We strive to protect our customers' personal data by adopting and complying fully with the policies laid down by the Information Security Management Committee. We have implemented ISO's international information security management system and ensure that every single aspect of the business processes involving the access of users' private information is compliant with the requirements of the professional information security management system. We continue to enhance our service personnel's awareness of information security and help them to internalize it in all operations and business activities in order to achieve maximum security and protection for our customers.
Responding to the needs of society with core resources
In the event of a natural disaster, by leveraging the resources available to us in the telecom industry, we are able to provide broadcast push messages for disaster response and mitigation in collaboration with the authorities to urge citizens to take precautionary measures. In the wake of a disaster, we shall endeavor to minimize the duration of service outage and restore communication as quickly as possible to help alleviate the loss of life and property. We promise to abide by the provisions of the ITU International Telecommunication Regulations (ITR) and we are committed to following the code of conduct advocated therein with substantive action.

We have a strategy to systematically implement corporate social responsibility, starting from the real needs of society, combined with our core business to realize our goal of sustainable development; the use of core technical capabilities, as well as telecommunications, network and digital convergence resources for social needs to fulfill our corporate responsibility and create greater social benefits.

Human Rights Due Diligence

Scope of investigation: Taiwan Mobile all departments and subsidiaries, include overall value chain, and cover new business relationships like mergers, acquisitions, joint ventures...etc.

Guiding principles: United Nations "Universal Declaration of Human Rights", "Guiding Principles on Business and Human Rights", "Business and Human Rights in the Information and Communication Technology Industry", and the ILO’s Declaration on Fundamental Principles and Rights at Work and relative domestic laws and regulations, such as Labor law, Gender equality law, and other labor safety regulations.

Human Rights Due Diligence Results

Covers the entire group and subsidiaries. Value chain: employees, suppliers, customers and communities. 100% coverage.

Value Chain Assessment Mechanisms Scoop
(Number of locations
implementing human rights
mitigation measures) 		Questionnaire Return Rate
Upstream
Supply Chain		 Supplier Supplier ESG Questionnaire Tier-1 Supplier 402 95%
Own Operation Employees Questionnaire survey All business groups and subsidiaries of the Company 10 97.6%
(A total of 942 questionnaires were distributed and 919 questionnaires were collected.)
Downstream
(Products/services)		 Customer 366 direct stores
299 franchise stores 		665
Local Community

The results show that the 15 human rights issue indicators all fall within the range of "high impact, low probability of occurrence and low vulnerability".

Human Rights Due Diligence Process
Step1: Collection on Human Rights risk issues

According to relevant international Human Rights guidance documents, domestic laws and regulations, and with reference to Human Rights reports of telecommunications and related electronic technology industries and enterprises, collect Human Rights risk issues related to basic Human Rights, working environment to compile a “Human Rights Risk Issues" checklist.

Download: Taiwan Mobile - Human Rights Risk Issues

Step2: Human Rights risk assessment

2.1 Focus group discussion:

  • Convene representatives of all business groups and subsidiaries of the company, who have been responsible for Human Rights issues for many years, 1 to 2 people per department, to form a Human Rights panel for Focus Group discussion. All departments must to have representatives to participate in order to make sure the scope reached the entire value chain.
  • According to the various Human Rights listed in the “List of Human Rights risk issues”, review the possible Human Rights issues and possible risks in the TWM value chain (including own operations), assess the possible risks of each value chain node, and target the potential impacts Groups (such as suppliers, employees, customers, community, vulnerable groups, etc.) assess Human Rights issues that may be involved.
  • Identify the potential Human Rights issues that will eventually be included in the assessment and confirm with relevant departments.
  • Output "Human Rights Risk Assessment Questionnaire"

2.2 Questionnaire survey:

  • Distribute the "Human Rights Risk Assessment Questionnaire", and the scope of the survey included all levels of manager of all BU and subsidiaries.
  • The filled-in personnel include the following departments : procurement (suppliers), human resources, administrative logistics, public works, IT, information security (internal employees), business, direct sales channels, customer service (customers), and representatives of each subsidiary, the survey scope cover Taiwan Mobile's overall value chain.

2.3 Human Rights risk exposure results :

  • Retrieve the questionnaire and count the results to produce a “Human Rights Risk Exposure Matrix”
Step 3: Human Rights management measures (yearly)

From the aspect of the value chain (suppliers, employees, customers, and community), and based on the "Human Rights Risk Exposure Matrix" generated in Step 2, check related Human Rights risk happened in value chain, ask department in charged to note management, implement corrective action, and track implementation results. Finally, compile a Human Rights risk due diligence report.

Step 4: Review and improve

Review every three years (Step 2.1), to review our existing goals and progress, and keep an eye out for new potential problems to assess the effectiveness of our corrective actions. Through this continuous iterative process, we hope to effectively manage Human Rights issues.

Every two years, conduct a questionnaire survey (2.2), and follow-up "Human Rights Risk Exposure Matrix" (2.3) Every year review Human Rights Risk Due Diligence Report (Step 3), to confirm the effectiveness of the implementation.

Step 5: Information disclosure

Transparently disclose the Human Right policy and the relative result of due diligence on the website of Taiwan Mobile.

Download:
Taiwan Mobile – Human Rights Due Diligence Process
Download:
Taiwan Mobile - Human Rights Due Diligence Report