We believe that shaping an environment that adequately protects human rights is intimately
connected to corporate sustainability. We recognize and support the “Universal Declaration of Human
Rights”, “UN Global Compact”, “UN Guiding Principles on Business and Human Rights”, “ILO Declaration on
Fundamental Principles and Rights at Work" and relevant local laws and regulations. We also require our
suppliers, partners, and their vendors to do the same, to ensure that their business activities,
collaborative comply with the TWM's human rights policy requirements, so that any member internal or
external to the company and customers will be treated fairly and with dignity. By conducting human rights
assessments and due diligence, we can strengthen and improve the human rights awareness of our employees
Taiwan Mobile's Human Rights Policy shall apply to the Company's subsidiaries, any foundation constituted
as a juristic person to which the Company's direct or indirect accumulated contribution of funds exceeds
50% of the total funds received, and other institutions or juridical persons which are substantially
controlled by the Company. The Policy consists of four principal categories: support for international
human rights conventions, respect for human rights in the workplace, fulfilling information security
obligations, and investing core resources to respond to the needs of the society.
Support for international human rights conventions
We support and respect the principles of the Global Compact of the United Nations. In support of human rights, we do not violate human rights, and nor do we condone or collude with those who are human rights violators. With respect to labor, we comply with objectives established in the UN's “Universal Declaration of Human Rights” and International Labor Organization Conventions and prohibit all forms of discrimination, human trafficking, forced labor and child labor, and provide employees with equal remuneration. Moreover, we do not interfere with our employees if they choose to exercise their freedom of association and collective bargaining. In terms of the environment, we are committed to making the workplace more secure and healthier for our employees, and we comply with all laws and regulations to improve the environment's safety and sanitary conditions. We protect employees from occupational hazards. When extra hours are unavoidable due to system interruption, our remediation action is allowing employees can apply for compensatory leave or overtime pay after the incident and have been certified with the ISO environmental management system. We also respond to the UN's International Covenant on Civil and Political Rights (ICCPR) and the International Covenant on Economic, Social and Cultural Rights (ICESCR). By raising human rights awareness, we ensure that all stakeholders are respected and are treated fairly.
Respect for human rights in the workplace
We comply with the provisions of the Labor Standards Act and the Act of Gender Equality in
Employment, and we fulfill the requirements of diversity in the workplace. We do not permit our
employees to be treated differently or allow any form of discrimination based on gender, sexual
orientation, race, class, age, marital status, language, ideology, religion, party affiliation, and
ethnic origin, place of birth, appearance, facial features, disability status, or labor union
membership. We strive to create a work environment with dignity, safety, equality and freedom from
Full implementation of information security
As a major provider of information and communications services, we respect human rights and
privacy. We strive to protect our customers' personal data by adopting and complying fully with the
policies laid down by the Information Security Management Committee. We have implemented ISO's
international information security management system and ensure that every single aspect of the
business processes involving the access of users' private information is compliant with the
requirements of the professional information security management system. We continue to enhance our
service personnel's awareness of information security and help them to internalize it in all
operations and business activities in order to achieve maximum security and protection for our
Responding to the needs of society with core resources
In the event of a natural disaster, by leveraging the resources available to us in the telecom
industry, we are able to provide broadcast push messages for disaster response and mitigation in
collaboration with the authorities to urge citizens to take precautionary measures. In the wake of a
disaster, we shall endeavor to minimize the duration of service outage and restore communication as
quickly as possible to help alleviate the loss of life and property. We promise to abide by the
provisions of the ITU International Telecommunication Regulations (ITR) and we are committed to
following the code of conduct advocated therein with substantive action.
We have a strategy to systematically implement corporate social responsibility, starting from
the real needs of society, combined with our core business to realize our goal of sustainable development;
the use of core technical capabilities, as well as telecommunications, network and digital convergence
resources for social needs to fulfill our corporate responsibility and create greater social benefits.
Human Rights Due Diligence
Scope of investigation: Taiwan Mobile all departments and subsidiaries,
include overall value chain, and cover new business relationships like mergers, acquisitions, joint
Guiding principles: United Nations "Universal Declaration of Human Rights",
"Guiding Principles on Business and Human Rights", "Business and Human Rights in the Information and
Communication Technology Industry", and the ILO’s Declaration on Fundamental Principles and Rights at Work
and relative domestic laws and regulations, such as Labor law, Gender equality law, and other labor safety
Step1 Collection on human rights risk issues
According to relevant international human rights guidance documents, domestic laws and
regulations, and with reference to human rights reports of telecommunications and related electronic
technology industries and enterprises, collect human rights risk issues related to basic human rights,
working environment, and institutional security, and produce “List of human rights risk issues”.
Convene representatives of all business groups and subsidiaries of the company, who have been
responsible for human rights issues for many years, 1 to 2 people per department, to form a human rights
panel for Focus Group discussion. All departments must to have representatives to participate in order
to make sure the scope reached the entire value chain.
According to the various human rights listed in the “List of human rights risk issues”, review the
possible human rights issues and possible risks in the TWM value chain (including own operations),
assess the possible risks of each value chain node, and target the potential impacts Groups (such as
suppliers, employees, customers, community, vulnerable groups, etc.) assess human rights issues that may
Identify the potential human rights issues that will eventually be included in the assessment and
confirm with relevant departments.
Output "Human Rights Risk Assessment Questionnaire"
2.2 Questionnaire survey: (yearly)
Distribute the "Human Rights Risk Assessment Questionnaire", and the scope of the survey included all
levels of manager of all BU and subsidiaries.
The filled-in personnel include the following departments : procurement (suppliers), human resources,
administrative logistics, public works, IT, information security (internal employees), business, direct
sales channels, customer service (customers), and representatives of each subsidiary, the survey scope
cover Taiwan Mobile's overall value chain.
2.3 Human rights risk exposure results : (yearly)
Retrieve the questionnaire and count the results to produce a “Human Rights Risk Exposure Matrix”
Step 3 Human rights management measures (yearly)
From the aspect of the value chain (suppliers, employees, customers, and community), and based
on the "Human Rights Risk Exposure Matrix" generated in Step 2, check related human rights risk happened
in value chain, ask department in charged to note management , implement corrective action, and track
implementation results. Finally, compile a human rights risk due diligence report.
Step 4 Review and improve
Review every three years(2.1), to review our existing goals and progress, and keep an eye out
for new potential problems to assess the effectiveness of our corrective actions. Through this continuous
iterative process, we hope to effectively manage human rights issues.
Every year, conduct a questionnaire survey (2.2), and follow-up "Human Rights Risk Exposure
Matrix" (2.3), and Human Rights Risk Due Diligence Report (Step 3), to confirm the effectiveness of the
Step 5 : Information disclosure
Transparently disclose the human right policy and the relative result of due diligence on the
website of TWM.