We believe that creating a work environment that fully protects human rights is inseparable from the sustainable development of an enterprise. TWM's Human Rights Policy is divided into four main axes, including support for international human rights conventions, respect for human rights in the workplace, full implementation of information security and responding to the needs of society with core resources.
Support for international human rights conventions
We support and respect the principles of the Global Compact of the United Nations. In support of human rights, we do not violate human rights, and nor do we condone or collude with those who are human rights violators. With respect to labor, we comply with objectives established in the UN's “Universal Declaration of Human Rights” and International Labor Organization Conventions and prohibit all forms of discrimination, forced labor and child labor. Moreover, we do not interfere with our employees if they choose to exercise their freedom of association. In terms of the environment, we are committed to making the workplace more secure and healthier for our employees, and we comply with all laws and regulations to improve the environment's safety and sanitary conditions. We protect employees from occupational hazards. When extra hours are unavoidable due to system interruption, our remediation action is allowing employees can apply for compensatory leave or overtime pay after the incident. We also respond to the UN's International Covenant on Civil and Political Rights (ICCPR) and the International Covenant on Economic, Social and Cultural Rights (ICESCR). By raising human rights awareness, we ensure that all stakeholders are respected and are treated fairly.
Respect for human rights in the workplace
We comply with the provisions of the Labor Standards Act and the Act of Gender Equality in Employment, and we fulfill the requirements of diversity in the workplace. We do not permit our employees to be treated differently or allow any form of discrimination based on gender, sexual orientation, race, class, age, marital status, language, ideology, religion, party affiliation, and ethnic origin, place of birth, appearance, facial features, disability status, or labor union membership. We strive to create a work environment with dignity, safety, equality and freedom from harassment.
Full implementation of information security
As a major provider of information and communications services, we respect human rights and privacy. We strive to protect our customers' personal data by adopting and complying fully with the policies laid down by the Information Security Management Committee. We have implemented ISO's international information security management system and ensure that every single aspect of the business processes involving the access of users' private information is compliant with the requirements of the professional information security management system. We continue to enhance our service personnel's awareness of information security and help them to internalize it in all operations and business activities in order to achieve maximum security and protection for our customers.
Responding to the needs of society with core resources
In the event of a natural disaster, by leveraging the resources available to us in the telecom industry, we are able to provide broadcast push messages for disaster response and mitigation in collaboration with the authorities to urge citizens to take precautionary measures. In the wake of a disaster, we shall endeavor to minimize the duration of service outage and restore communication as quickly as possible to help alleviate the loss of life and property. We promise to abide by the provisions of the ITU International Telecommunication Regulations (ITR) and we are committed to following the code of conduct advocated therein with substantive action.
We strengthen and promote human rights awareness of our employees and stakeholders through due diligence such as human rights assessment. The survey procedure consists of five steps:
Step1 Guidance on human Rights Risk Issues
We adjust the Company's way of addressing human rights issues in accordance with the requirements of international norms and domestic laws and regulations.
Step2 Human Rights Risk Assessment
Convening senior representatives of the company (1 to 2 per department) in a special task force to review the human rights issues and risks that may occur in the Company's operations and the entire value chain, as well as producing a "Human Rights Risk Assessment Questionnaire". Each member of the special task force fills out the questionnaire based on the situation of each department. A total of 17 questionnaires were recovered, covering 100% of the Company's business groups and subsidiaries. We have adjusted the policy implementation according to the risk assessment results, as well as requiring all departments to list these risks as key tracking targets for implementation. The human rights risk matrix is as follows:
Step 3 Human Rights Issues Management Measures
Review the Company's operations from the perspective of the value chain (suppliers, employees, customers), conduct comprehensive investigations of the potential risks of each department and the management measures taken, as well as compiling human rights risk due diligence reports. Inventory relevant human rights aspects of various departments, note management and improvement measures and track implementation results. According to the human rights risk assessment results, the Company’s important risks include information security (Item 4), customer personal data protection (Items 2 and 4), protection of occupational safety and health (Item 8), labor safety (Item 8), equipment safety (Item 12) and so on.
Conduct a systematic annual questionnaire survey on suppliers from the upstream of the value chain, including compliance with labor practices and human rights issues, and conduct on-site audits of key suppliers to review labor practices and human rights compliance. The downstream of the value chain may come in contact with ordinary and vulnerable groups. In addition to personal data protection, we provide a number of measures (such as barrier-free facilities, online applications, etc.) to ensure access to our services.
The Company did not engage in major investments in 2019. Therefore, no human rights review was conducted prior to making an important investment. It will be considered in the future. If it cannot be implemented for any reason, it will be implemented at an appropriate time to ensure that human rights at all stages of the value chain are protected.
Step 4 Annual Review and Improvement
Review existing goals and progress on an annual progress and note new potential problems to evaluate the effectiveness of our corrective measures. We hope to effectively manage human rights issues through this continuous evolutionary process.
Step 5 Information Disclosure
The Company publicly discloses the process of identifying human rights issues, the major human rights issues identified, the impacted parties and countermeasures on a yearly basis.