Whistleblowing Mechanism

Taiwan Mobile has established a comprehensive whistleblowing mechanism to ensure integrity and accountability in all operations.

Dedicated Department

The Audit Office is directly responsible for managing the whistleblowing mechanism and reports directly to the Board of Directors.
The Legal Office is responsible for enacting ethical management policies and supervising compliance.

Confidentiality of Reports

All reports of breaches are handled in accordance with the Employee Complaint Procedure (Article 6).
The name and identity of whistleblowers are kept strictly confidential.

Zero Tolerance for Retaliation

Taiwan Mobile enforces a zero tolerance policy for retaliation against whistleblowers.
Protection measures are in place to ensure employees, suppliers, and other stakeholders can report misconduct without fear.

Training on Reporting Channels

All employees (including board members) receive annual training on the Ethical Corporate Management Best Practice Principles and the Code of Ethics, which includes how to use internal reporting channels.
Since 2014, 100% of employees have signed an integrity statement annually to reinforce their commitment.
In 2024, all new employees received Code of Ethics training and passed the subsequent examination.

Disclosure of Investigation Process

Reports are processed according to the Employee Complaint Procedure and the Operation Rules of Ethical Corporate Management Best Practice Principles (Article 6).
The Audit Office investigates reported breaches, and in severe cases, findings may be escalated to the Chairman for review.
Disciplinary actions for breaches (warning, demerit, dismissal) are clearly defined in the Ethical Corporate Management Best Practice Principles (Article 21).

Reporting Channels

Employees may report violations through internal channels such as the employee grievance system, the discrimination & harassment hotline, the complaints mailbox, or by faxing the Audit Office (Fax: 02-66361600).
Suppliers and subcontractors may also submit written notices or fax reports directly to the Head of the Audit Office.
Reports are handled in accordance with Article 6 of the Employee Complaint Procedure.