Open and Comprehensive Communication Channels, Harmonious Labor Relations
We value two-way communication and are committed to keeping open and transparent communication channels between the management level, subordinates, and peers. We endeavor to cultivate a workplace where diverse perspectives and experiences are welcomed and respected, where employees feel encouraged to discuss diversity and inclusion. The comprehensive communication channels provided by our company are detailed in the following chart:
We respect the legal rights of our employees and have never obstructed or interfered with employees' freedom of association. We value the negotiation mechanism for employer and employees, and follow legal regulations to hold labor-management meetings at least once every 3 months to accomplish mutual agreement on major labor conditions issues. The labor-management meeting is organized by an equal number of representatives from both the labor and the employer. Labor representatives are elected directly by employees. Female representatives are elected and appointed from both the labor and the employer to help sustain a diverse and inclusive work environment where every employee is welcomed, respected, supported, and valued. A diverse group of members will be more innovative because each member has a distinct point of view and can offer a broad range of ideas.
Major labor conditions issues are negotiated and agreed by both management/labor representatives, and applied to all employees, including the executive and management level. Thus, the labor-management meeting covers 100% of all employees. The relationship between our management level and employees has been harmonious over the years, kudos to our transparent and effective communication channels.
With M+ Messenger, employees can communicate with each other anytime, everywhere
TWM developed an instant messenger system (M+ system), allowing employees to communicate work-related information with other employees who are on business trips or located in different offices in a convenient and cost-effective way.
Through corporate intranet, internal communication is more effective
All information is posted on the Company’s intranet, where employees can view the company’s press releases, product information and management measures.
Managerial communication meetings, foster mutual communication between management level and employees
Managerial meetings are held every three months to reinforce the Company’s vision and convey recent critical developments to all employees.
We host two-way communication meetings quarterly to maintain the unobstructed flow of information between managers and top executives. The company’s financial performances and operational decisions are reported during the meeting. Managers can raise business-related questions such as risks issues or concerns that arose during the meeting and have them directly answered by high-level executives.
Moreover, internal communication meetings are held by each business unit to convey corporate vision and information to all employees.
Quarterly employee opinion communication channel
Employees are encouraged to ask questions or express constructive suggestions in all aspects. Questions or suggestions for the operational level are responded by related divisions respectively. The President will address overall strategy or corporate-level issues at quarterly communication meetings between managers and top executives. The Human Resources division will collect the responses for overall strategy or corporate-level issues and announce the results to all employees via intranet.
New employee workshop
New employee workshop is held for employees who served a period of 3 to 12 months. Top executives are invited to give talks to employees and feedback to their opinions. The two-way communication provides support and assistance for new employees.
Our Internal Audit Office regulates "Employee complaint procedure" and "Supplier grievance procedure" to provide concrete whistleblowing as well as disciplinary and grievance procedures. Any incidents of sexual harassment can be reported to the Human Resources Division directly through a sexual harassment hotline or mailbox. The sexual harassment prevention and complaint mailbox have been included in training materials for all employees, posted on the internal website, shown in the computer start pop-up as a reminder, and highlighted on the company website to improve awareness.
Employees can submit their suggestions to President’s mailbox directly.
Employee engagement surveys
Employee engagement survey is conducted by an external survey company every two years. The survey aims to understand the level of employee job satisfaction and eliciting comments about the workplace and management practices. Based on the external survey findings, we will take follow-up actions and implement these actions to enhance employee engagement and retention. We will make internal employee opinion survey every other year to check the effect. Survey results and action plans are disclosed to all employees
The overall employee engagement rate of 2017 / 2018 / 2019 is 67% / 74% / 74% (Male 76 %、Female 72%). Based on 2018 employee survey findings, we identified “Communications”, “Job Content”, “Leadership & Management Effectiveness” as key issues to target for improvement, and we took corrective actions to enact necessary changes. We built an environment where employees feel comfortable to express their opinions to management. Additionally, we implemented training programs for managers and mentors, aiming to enhance their ability to motivate people, assign tasks, give/take feedback, communicate, empathize and lead…etc. These actions are effectively undertaken, thus we set the target of the employee engagement survey to reach 70%. The overall employee engagement rate of 2020 is 79% (Male 81 %、Female 77%; 20 years old to 30 years old 75%, 30 years old to 40 years old 77%, 40 years old to 50 years old 81%, 50 years old and above 86%; non-management employees 78%, entry level executives 85%, mid-level executives 84%, senior executives 90%). The engagement rate of the company is higher than our target and Taiwan market norm.
Based on the survey results, we found that in one of the “Diversity and inclusion” questions, "This organization supports diversity in the workplace." females reported a higher satisfaction rate than males. “People at this organization treat each other with dignity and respect.”- the satisfaction rate is 92%” (30% higher than market norm). These statistics indicated that employees highly recognize the diverse and inclusive corporate culture.
The internal employee satisfaction survey is conducted every other year to check the effect of follow-up actions. We conduct internal employee satisfaction survey in 2021 and focus on the following dimensions: Work Environment, Innovation, Engagement etc.