Based on the four-step identification process, 24 sustainability topics have been summarized in the first step (the number of topics is the same as last year, but the topics have been consolidated and adjustedNote).
Though by online questionnaire survey and a physical seminar were used to recognizes and understand the level of influence of the topics on stakeholder assessments and decisions (Y-axis) and external stakeholders’ view of TWM’s impact (bubble size) on society for each topic. Then, the ESG Steering Committee confirmed the importance of each topic to Taiwan Mobile's operations (X-axis) and the impact of Taiwan Mobile on society (bubble size) via resolutions. Finally, the Taiwan Mobile’s material topics are identified based on the X-axis and Y-axis scores and bubble size for each topic.
Based on the results of the material topic matrix, we further identified the key topics for Taiwan Mobile. We gave priority to the topics that were most important to the Company's operations, concerned stakeholders the most, and in which the Company had a strong impact on ESG, including green applications and operation, the circular economy, climate change mitigation and adaptation, network quality and coverage, information security, privacy protection, and technology innovation & applications. We also considered topics that the Company would manage internally in an autonomous manner. The Company confirmed that it should invest in long-term sustainable management with its supply chain, so supply chain management was included among the key topics. There were a total of eight key topics for TWM in 2022, which can be seen in the diagram below.
We conduct and review our materiality analysis at least annually to ensure our material topics align with the global and local trends”
|Climate change mitigation and adaptation
|Technology innovation & applications
|Positive Impact on the Company
|In response to the development of new technologies such as 5G, Big Data, AI, IoT, etc., services have become more diverse, personalized, faster, and more robust, creating new demand.
|Description of Negative Impact on the Company
|The continuous innovation of technology has brought new players from different categories into the market, and that coupled with existing competitors catching up has made the market competition fiercer than before.
|Responses by Company
|Users and members of innovative products and services reaches 41.81 million people (New media services: MyVideo, Disney+; cloud games, such as: GeForce Now; enterprise services, such as: M+ enterprise telephone exchange and cloud telephone exchange, Internet of Things/Internet of Vehicles, smart street lights, etc., and diversified telecom bill collection and payment (DCB) services.)
|Users and members of innovative products and services reached a grand total of 29.07 million people