Material Topics

Based on the four-step identification process, 24 sustainability topics have been summarized in the first step (the number of topics is the same as last year, but the topics have been consolidated and adjustedNote).

Though by online questionnaire survey and a physical seminar were used to recognizes and understand the level of influence of the topics on stakeholder assessments and decisions (Y-axis) and external stakeholders’ view of TWM’s impact (bubble size) on society for each topic. Then, the ESG Steering Committee confirmed the importance of each topic to Taiwan Mobile's operations (X-axis) and the impact of Taiwan Mobile on society (bubble size) via resolutions. Finally, the Taiwan Mobile’s material topics are identified based on the X-axis and Y-axis scores and bubble size for each topic.

NoteA item of "Biodiversity" is added. Merged "Green Application" and "Green operations" into "Green Application and Operation"

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Material Topic Matrix

Based on the results of the material topic matrix, we further identified the key topics for Taiwan Mobile. We gave priority to the topics that were most important to the Company's operations, concerned stakeholders the most, and in which the Company had a strong impact on ESG, including green applications and operation, the circular economy, climate change mitigation and adaptation, network quality and coverage, information security, privacy protection, and technology innovation & applications. We also considered topics that the Company would manage internally in an autonomous manner. The Company confirmed that it should invest in long-term sustainable management with its supply chain, so supply chain management was included among the key topics. There were a total of eight key topics for TWM in 2022, which can be seen in the diagram below.

We conduct and review our materiality analysis at least annually to ensure our material topics align with the global and local trends”