Incorporating supervisors of the business process unit in the “Innovation Management Committee,” formulating KPIs and progress tracking, rewarding environmental and social welfare innovation. There were 73 projects in 2019, including 6 highlight projects.Please Swipe Left or Right View All.
|①myBook assist Digital Wings in internal process||
||Initiate sustainable circular learning and expand business opportunities with an innovative model while promoting public welfare, creating brand awareness and elevating user experience.||myBook is committed to promoting digital learning, effectively reducing the urban-rural gap, and reducing paper, logistics, manpower, transportation, etc. to effectively reduce carbon emissions, create a sustainable learning model as well as business opportunities. Taiwan Mobile Foundation solicited resources from 4 well-known publishers to provide "Live English" for free for 1 year, providing 10,000 disadvantaged students with high-quality digital learning content and reducing the gap between urban and rural areas.|
|②Customer service app login improvement||
||Improving the login process of the customer service app, allowing the elderly with limited tech know-how to take advantage of the service
||Solving various problems with one single process.||Having observed that elderly users and technologically-challenged users often seek help from customer service staff or give up on using new services because they cannot understand instructions or fear error messages, TWN has systematically optimized the user registration and login process. The system identifies the process needed for solving the issue, automatically submitting applications and trouble-shooting once user permission has been obtained. This helps elderly and technologically-challenged users take advantage of the customer service app with no assistance, gaining access to more information on new services.|
|③Exemption of frequency fees for constructions in remote townships||NT$117.3 million of costs saved||
||Universal mobile broadband service
|68 new base stations were built a year for Y19 in rural townships, strengthening the coverage of residential areas in remote towns and making mobile broadband services available in remote areas. In line with the Directorate General of Highway and the major construction of Taiwan Railway Y19, TWN has actively invested in the construction of the 4G base stations along the Suhua Improvement Project, the TRA East Trunk Line and the TRA South Link Line. A 95% of coverage rate has been achieved in the rural network that is entitled to the frequency usage fee saving requirements, effectively reducing the digital gap between urban and rural areas.|
|④Power saving project in directly-operated stores||
||Continue to monitor electricity consumption habits of in-store staff, improve management and effectively save electricity.||
Saving electricity and reducing carbon emission by introducing energy management system and greenhouse gas inventory with the following adjustments:
1. Separate power switches are installed by area in the stores to effectively save power.
2. Regularly check KPIs for the implementation of the updated store TQM.
|Actively complying with the government's and the Company's energy conservation policies by introducing an energy management system and greenhouse gas inventories. We have learned that the greenhouse gas emissions from stores are mainly resulted from power consumption. In the meantime, to implement the ISO50001 and ISO14001 energy saving and carbon reduction goals, we will use information data management and store electricity consumption analysis to formulate store energy saving specifications, adjust and replace equipment, set store management goals, organize store power saving competitions, etc., and continue to promote electricity-saving measures.|
|⑤ Diversified power saving methods||
||Various power saving methods are planned in accordance with site environment of the base stations to reduce the overall power consumption in the whole region.|| 1. Gradually introduce power-saving methods based on big data statistics and smart analysis of major energy-consuming equipment
2. Adapting base station construction methods depending on the surroundings, with diversified intelligent energy-saving optimization project introduced to 92% of the base stations in 2019
|Develop customized hardware and software with outstanding local suppliers to turn equipment on/off based on big data analysis, understanding the base stations' time and quantity for power consumption to save electricity, reduce the overall energy consumption, adjust the electricity needed for backup batteries to reduce the waste of physical resources.
|⑥Taoyuan Spinal Cord Injury Potential Development Center- Green Power for Charity||Raised NT$3.89 million, built a 71Kw solar photovoltaic system, generated 1.45 million kWh of green power and a profit of about NT$7.8 million in 2020||NPO uses green electricity it produces, and TWN has guaranteed the purchase of green electricity certificates for 20 years above the market price.||
1. Sharing the idea that "a small amount of donation can do good while protecting the environment," saving electricity consumption for NPO and creating a healthy training environment for the injured.
2. For each item sold by the supplier, NT$2 will be donated to help the NPO and participate in the subscription of renewable energy.
3. Gathering athletes and industry celebrities to take the initiative of promoting kind treatment of the injured through the project campaign film, helping them start a new life.