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Building on the success of its own enterprise-wide AI transformation, Taiwan Mobile today announced the expansion of its AI solutions for Taiwan's SMEs, bringing proven AI execution capabilities to address the most common barriers to AI adoption.
According to the Ministry of Economic Affairs' 2025 SME White Paper, fewer than 1% of Taiwan's SMEs remain undigitalized, indicating that digital infrastructure has become nearly universal. Yet more than 60% of businesses identify the lack of clear AI use cases as the biggest obstacle to adoption. Based on its market observations, Taiwan Mobile believes the challenge has shifted from a shortage of Software as a Service (SaaS) to a shortage of AI execution capability. Businesses are no longer asking whether they should adopt AI. Instead, they are looking for the expertise and trusted partners that can successfully integrate AI into day-to-day operations.
David Lin, Vice President, SME Business at Taiwan Mobile, said, "Taiwan's SME owners are eager to adopt AI, but many do not know where to begin or who can help them successfully implement it. Our goal is to transform AI from a technology under evaluation into a trusted work partner that businesses rely on every day."
Lin explained that Taiwan Mobile's AI solutions are built on proven operational experience rather than theoretical concepts. Through its Supermen Program, the company validated AI adoption across an organization of several thousand employees, increasing productivity in its IT organization by 1.2 times. Only after demonstrating measurable results in its own operations did Taiwan Mobile bring these proven capabilities to the SME market. The company aims to make AI execution capability, once available only to large enterprises, a foundational capability that every SME can access.
To help businesses integrate AI into their daily operations, Taiwan Mobile has established a comprehensive digital foundation that includes Mobile PBX, broadband services for businesses, Google Business Profile management, and website development services. Building on this foundation, the company has developed myVoca, Taiwan's first proprietary AI Speech Recognition (ASR) model capable of recognizing mixed Mandarin, Taiwanese, English, and Hakka speech. Powered by myVoca, Taiwan Mobile has launched AI Voice Service and AI Customer Service solutions that enable businesses in industries such as restaurants, beauty, healthcare, fitness, and hospitality to automate reservation management, appointment scheduling, ordering, customer inquiries, and membership services. The solutions integrate directly with existing order management and membership systems, allowing AI to become an active participant in business workflows rather than simply serving as an information retrieval tool.
As AI evolves toward an agentic future where AI can autonomously complete tasks, Taiwan Mobile is actively developing AI Agents and its AI Coach solution to help businesses integrate AI into employee training and customer service. Through simulated business scenarios, interactive conversations, and standard operating procedure (SOP) training, AI Coach accelerates employee onboarding by transforming the knowledge and experience of senior employees into scalable digital assets. This enables businesses to shorten training cycles while delivering more consistent service quality.
Taiwan Mobile said it will continue expanding its SME AI ecosystem by broadening both industry coverage and application scenarios. From AI Voice Service and AI Customer Service to AI Coach, the company's goal is to make AI execution capability, once available only to large enterprises, accessible to every SME in Taiwan, regardless of size.
