- About Us
- Investor Relations
- ESG
- Product & Service
- Customer Service
Customer Service
- Visiting Taiwan
Taiwan Mobile is officially now offering select Mac products today across myfone retail stores, myfone online shop, customer service channels, enterprise divisions, and momo.com. The latest offering includes Apple’s most affordable laptop ever, MacBook Neo, alongside MacBook Air, MacBook Pro, and Mac mini, plus official accessories. Customers can now get a MacBook Neo or Mac mini for $0 with a $1,399 5G monthly plan. For those seeking maximum productivity, a new $1,599 plan offers unlimited 5G hotspot sharing, seamlessly supporting mobile work, learning, and entertainment.
From now until May 31, customers who subscribe to eligible plans ($1,399 or above) with Mac will enter a lucky draw to win one of 50 pure gold coins, with a total prize value of $500,000. Eligible participants may receive up to five entries based on qualifying conditions. In addition to the hardware, subscribers will enjoy a suite of Apple’s services, including a two-month free trial of Apple One and $50 App Store billing credits.
Taiwan Mobile has integrated the Mac into its exclusive "OP Life" series, featuring MacBook Neo at a breakthrough price, MacBook Air with an incredible combination of performance and portability, MacBook Pro for the ultimate pro performance, and the versatile Mac mini. These laptop and desktop bundles pair Mac with Logitech wireless accessories to satisfy needs ranging from daily tasks to high-end creation. With a $1,399 (48-month) plan, these sets are available starting at $0, significantly lowering the barrier to premium computing.
Additionally, regarding accessories and exclusive offers, customers can enjoy a $100 discount for every $1,000 spent on official or third-party accessories at physical stores through the end of April. Furthermore, using the "Open Possible" Co-branded Card for purchases at myfone stores earns 2% cashback, alongside up to 3.5% cashback on telecom bills.
Tony Lin: Integrating Apple Ecosystem with 5G Plans to Create New Mac AI Application Scenarios
Tony Lin, Chief Consumer Business Officer at Taiwan Mobile, stated: "Taiwan Mobile has long supported the Apple ecosystem, from being the exclusive Apple Music partner in 2021 to leading Asia with Apple One bundles in 2023. Obtaining full authorization for Mac marks another significant milestone in our partnership."
"As AI applications become more prevalent, the demand for cross-device integration and mobile productivity is rising. By combining Mac with our comprehensive 5G plans and 'OP Life' offerings, we are positioning Mac as the central hub for work, education, and entertainment. Our new $1,599 plan with unlimited 5G hotspot sharing ensures seamless connectivity between iPhone and Mac, enabling truly mobile AI use cases."
Lin added: “Apple’s MacBook Neo makes it even more accessible for people to experience the magic of the Mac, while Mac mini addresses both home and advanced AI needs.” Both are available for $0 with our $1,399 monthly plan. We expect this launch to drive Mac adoption while enhancing overall customer value and ARPU."
100 myfone Experience Zones: 1,000 AI Tech Consultants to Provide Personalized Support
As the "AI Inquiry Era" arrives, the challenge has shifted toward fully integrating and activating technology in daily life. Taiwan Mobile is transforming its physical stores from mere sales points into essential gateways for understanding and experiencing innovation. Across 100 myfone retail stores nationwide, Taiwan Mobile has established dedicated Mac Experience Zones. Over 1,000 AI Tech Consultants are on-site to provide hands-on demonstrations and personalized guidance. Focusing on four key pillars—product knowledge, device connectivity, customer service, and problem-solving—these experts help consumers lower the barrier to cross-device integration and seamlessly step into the AI era.
MacBook Neo: An Unprecedented Combination of Quality and Value
MacBook Neo is Apple’s newest and most affordable laptop. Featuring a 13-inch Liquid Retina display and weighing just 1.22 kg, MacBook Neo features the A18 Pro chip, allowing users to fly through everyday tasks. With an advanced camera and audio system and up to 16 hours of battery life, it is perfectly suited for mobile productivity and remote learning. MacBook Neo comes in four vibrant colors: blush, indigo, silver, and an eye-catching citrus. Customers can take home MacBook Neo for $0 with a Taiwan Mobile NT$1,399 5G monthly plan.
MacBook Air and MacBook Pro: Supercharged by the M5 Family of Chips for Powerful Performance
MacBook Air with M5 and MacBook Pro with M5 Pro and M5 Max get even better with expanded capabilities and on-device AI performance. MacBook Air with M5 features double the starting storage at 512GB with faster SSD technology, while maintaining its thin, light, and durable aluminum design. For blazing-fast performance, MacBook Pro with M5 Pro and M5 Max is more powerful than before, supports Thunderbolt 5 connectivity, and offers up to 24 hours of battery life. Both feature Apple’s N1 wireless chip, which delivers Wi-Fi 7 and Bluetooth 6.
Mac mini: The Versatile AI Powerhouse
Featuring an advanced Neural Engine and high-speed Unified Memory, Mac mini demonstrates exceptional efficiency for running on-device AI language models. It has become a hub for productivity, providing the ultimate solution for users seeking an accessible entry into local AI deployment. Customers can take home the Mac mini for $0 with a Taiwan Mobile $1,399 5G monthly plan.
