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Taiwan Mobile hosted a media gathering under the theme “Tech-Telco Aircraft Carrier Leading the AI Era: New Business Fighters Powering Growth Engines.” Led by President Jamie Lin, the management team outlined the Company’s three-tier “Telco+Tech” upgrade strategy, demonstrating how Taiwan Mobile is building on its resilient Telco core business, integrating inherent telecom advantages to expand into AI, cybersecurity, and cloud-based enterprise services (Telco+), while simultaneously developing Web3 and TelcoFin new technology businesses (Telco+Tech) to drive growth across three dimensions.
In response to the rapid evolution of AI and cross-industry innovation, Taiwan Mobile continues to strengthen its telecom foundation while leveraging new growth engines such as Web3 and TelcoFin. This multi-pronged approach is transforming the Company into a diversified growth powerhouse, accelerating from stable telecom operations to enterprise service enablement and AI-driven technology businesses.
In 2024, Taiwan Mobile achieved consolidated revenue of NT$199.4bn, an increase of NT$66.5bn over five years, while EPS reached NT$4.57, the highest in six years. In 1Q25, telecom operating profit grew 30% YoY — the strongest in seven years — with net income up 23% YoY. As Taiwan Mobile upgrades into a technology-driven aircraft carrier, it continues to showcase industry-leading competitiveness and innovation momentum, marking a new milestone for Taiwan’s telecom sector in the AI era and advancing steadily toward its goal of becoming a regional Tech-Telco group.
President Jamie Lin: “Telco+Tech” Drives Comprehensive Evolution — From Solid Foundation to Advanced Technology, Elevating User Experience and Sustainability
Taiwan Mobile President Jamie stated that Taiwan Mobile is a Tech-Telco aircraft carrier powered by AI, operating across three dimensions through its three-tier “Telco+Tech” upgrade strategy to drive corporate evolution from a stable foundation, to industry enablement, and ultimately to advanced technology innovation.
Jamie emphasized that the power of AI not only drives industrial transformation but also enhances everyday life and advances sustainability. Entering the second full year since the merger with Taiwan Star, Taiwan Mobile continues to leverage its 10 million user base to launch proprietary, user-centric solutions that elevate customer value.
He further stressed that a company’s true value goes beyond financial performance, it lies in its commitment to society and the planet. Beginning in 2025, Taiwan Mobile has raised the proportion of senior executives’ variable compensation tied to ESG performance from 30% to 100%, embedding sustainability governance at the core of operations. “Our dual vision is to harness technology innovation to enhance user experience, while standing as a benchmark for international sustainability,” Jamie concluded.
CFO George Chang: Record-High Revenue and Profit, Growth Momentum Outpaces Industry — “Telco+Tech” Strengthens Financial Resilience
Taiwan Mobile CFO and Spokesperson George Chang noted that in the first five months of 2025, Taiwan Mobile’s total telecom revenue, operating profit, and net income all recorded YoY growth ahead of industry peers — underscoring the resilience and financial synergies driven by the Telco+Tech strategy.
In 1Q25, telecom operating profit rose 30% YoY, hitting a seven-year high, while net income increased 23% YoY. Mobile service revenue grew 2% YoY to NT$16.24bn, with smartphone ARPU steadily improving. Postpaid 4G subscribers who renewed and migrated to 5G plans saw their average monthly fees rise by 45%, clearly demonstrating the value-accretive effect of upgrade packages.
George emphasized that in 2024, Taiwan Mobile’s consolidated revenue and EBITDA both reached record highs, while free cash flow grew 20% YoY. This reflects the Company’s strong profitability, robust financial flexibility, and resource allocation capability. “With our solid financial foundation and customer engagement strength, Taiwan Mobile is well-positioned to continue investing in AI, cloud, Web3, and international expansion, while delivering sustainable long-term returns to shareholders,” he added.
SGF Proprietary Plans Enhance User Value, Churn Rate Drops to Record Low of 0.6%, Accelerating “AI for All”
Tony Lin, CBO of Consumer Business at Taiwan Mobile, stated that the consumer business serves as the Telco foundation layer within Taiwan Mobile’s three-tier “Telco+Tech” framework, continuing to operate under the SGF (Sustainable Growth Foundation) strategy. By focusing on customer engagement, product upgrades, and service innovation, Taiwan Mobile has strengthened its base and enhanced long-term customer retention. Proprietary upgrade packages and diversified digital services have successfully driven ARPU growth, while the postpaid churn rate fell to a historic low of 0.6%. Meanwhile, 5G now contributes 65% of mobile service revenue, highlighting stronger customer confidence in the Company’s service quality and value.
Tony highlighted that Taiwan Mobile’s differentiated proprietary offerings have already shown tangible results:
Looking ahead, Tony stressed that the core of the SGF strategy lies in deepening customer relationships and extending user lifecycles. Taiwan Mobile will continue integrating AI, content, channels, pricing plans, and membership economics to build a comprehensive smart-living ecosystem. At the same time, the Company is expanding its device portfolio, enhancing smartphone AI functions, and has launched the “Digital Technology Advisor Certification” program at myfone stores to offer AI courses and practical guidance. These initiatives help users improve data access and application efficiency, making technology more accessible and accelerating the vision of AI for all.
Telco+: GaaS Empowers Enterprises to Upgrade AI Immediately, Cloud and AI Revenue Set to Double
Leveraging its telecom capabilities and massive data assets as “natural gifts,” Taiwan Mobile is empowering enterprise technology services through its GaaS (Gift-as-a-Service) model. Shing Chu, CBO of Enterprise Business at Taiwan Mobile, noted that the Company is targeting 20% revenue growth in enterprise services this year, with cloud and AI revenue expected to grow 223% YoY and cybersecurity solutions projected to increase 94% YoY.
Following Taiwan Mobile’s strategic investment in SYSTEX, the two companies have already co-developed 12 solutions and identified over 100 potential joint projects, many of which have now advanced into the government and enterprise procurement stage. Completed deals have grown five-fold quarter-over-quarter, demonstrating the strong complementarity of products and co-selling synergy.
Shing emphasized that Taiwan Mobile’s 6C enterprise service strategy spans six domains: telecom services, cloud and AI services, consulting and managed services, cybersecurity, carbon and energy management, and application integration. She further explained that enterprise AI upgrades typically progress through five stages: exploration, piloting, expansion, integration, and transformation. To address this, Taiwan Mobile offers end-to-end solutions — from deploying AI Data Centers (AIDC), to launching plug-and-play on-prem AI solutions, to developing proprietary AI products such as VotextAI — positioning itself as the best partner for enterprise AI transformation.
Launched commercially in Q1 2025, VotextAI is Taiwan Mobile’s self-developed AI speech-to-text platform that supports Mandarin, English, Taiwanese, and Hakka with an accuracy rate of 97%. It provides real-time transcription, auto-summarization, and customizable models and dictionaries tailored to enterprise needs, with applications spanning business, legal, education, and media sectors. To meet data sovereignty and security requirements, VotextAI can be deployed on-premise in combination with Phison’s aiDAPTIV+ technology, strengthening privacy protection.
Additionally, Taiwan Mobile has partnered with U.S.-based Vantage to build an international-grade AIDC equipped with top-tier computing power and advanced liquid-cooling technology, expected to contribute revenue by Q4 2025. Together with Phison, Taiwan Mobile also launched the “AI² x aiDAPTIV+” on-prem AI solution, enabling enterprises to deploy private AI at just 1/40 of the hardware cost, cut 90% of fine-tuning costs for edge AI models, and save at least 30 days of construction time. For example, using the aiDAPTIV platform with a setup of four RTX 6000 Ada GPUs, enterprises can complete training on a Gemma 3 27B-token large dataset within just two hours.
TelcoFin｜AI and KYC Power a Telecom-Driven Fintech Ecosystem for Payments and Insurance
Leveraging its telecom advantages and AI capabilities, Taiwan Mobile is rapidly expanding into payments and insurance through its TelcoFin business. Vincent Wu, Vice President of TelcoFin at Taiwan Mobile, noted that since entering the financial sector in 2023, the Company has combined mature KYC mechanisms, advanced data analytics, and a large user base to launch “OP Pay Later,” Taiwan’s first AI-powered BNPL (Buy Now, Pay Later) service. OP Pay Later uses AI to dynamically adjust credit limits and provide flexible installment options. Customers can shop seamlessly on platforms such as momo, 486shop, the myfone online store, and Taiwan Mobile’s proprietary installment marketplace, while earning momo coin rewards. Since launch, GMV has doubled and the user base has expanded 2.3x, demonstrating strong adoption and engagement.
Taiwan Mobile has also entered the insurance market through its customer app with the launch of “OP Insurance,” which uses AI to recommend personalized products. In 2024, the Company partnered with Fubon Insurance, becoming the first telecom operator in Taiwan approved by the FSC to pilot innovative insurance products. By integrating international roaming with travel insurance, customers can now purchase coverage in just three minutes, with premiums billed directly to their telecom accounts. Since Q1 2024, total travel insurance premiums have tripled, reflecting customers’ strong recognition of TelcoFin’s innovative services.
Looking ahead, Taiwan Mobile will further strengthen its AI capabilities and broaden cross-industry partnerships, building a one-stop ecosystem for consumption, payments, insurance, and wealth management — advancing a new growth blueprint for TelcoFin.
Web3｜Trusted TWEX Virtual Asset Platform: Over 80% of Transactions in Bitcoin
Taiwan Mobile’s wholly owned subsidiary Fu Sheng Digital has established the Taiwan Mobile Exchange (TWEX), the first virtual asset exchange in Taiwan built by a major enterprise group. TWEX is positioned around three key attributes — simple, low-entry, and trusted — allowing users to start investing in Bitcoin or Ethereum with as little as NT$100, making it easy for beginners to participate.
Since launch, TWEX has quickly attracted tens of thousands of registered users, with nearly 50% male members aged 30–49. About 75% of transactions are micro-trades under NT$1,000, and over 80% are Bitcoin purchases, showing that early users are focused on long-term, small-scale investments and gaining first-hand experience with virtual asset trading. Users are distributed across Taiwan’s six major municipalities, with Taipei and New Taipei accounting for more than 40%, closely mirroring the country’s demographic structure. Notably, 34.3% of members have linked their Fubon Bank accounts for transactions, underscoring the vertical integration advantages of the Fubon Group.
Luke Han, Vice President of Web3 Business at Taiwan Mobile and General Manager of Fu Sheng Digital, noted that currently only around 5% of Taiwan’s population participates in the virtual asset market, leaving significant growth potential. “Our goal with TWEX is to provide an entry point where people can ‘start small, invest with peace of mind, and trade with ease,’ lowering the barriers to crypto investment while gradually building market trust and adoption,” he said.
Luke added that while younger users (aged 18–29) have traditionally dominated the virtual asset market, TWEX has expanded participation among middle-aged users who may be more risk-averse or hesitant with new technologies. In addition to retail users, TWEX has also received growing account-opening demand from SMEs and private investment institutions, reflecting increasing interest in crypto asset allocation from both individuals and enterprises.
At the luncheon, Han also shared an impressive customer story: a 70-year-old female SME owner who embraced TWEX’s philosophy of long-term Bitcoin holding and trusted its reliable services. She visited a Taiwan Mobile store to register a mobile number, opened a Fubon Bank account, actively pursued the necessary verifications, and has since purchased more than NT$10 million worth of Bitcoin.
Looking ahead, Luke emphasized that TWEX will continue expanding into systematic investment plans (SIPs), institutional accounts, On-chain Finance, DeFi, and more everyday payment applications. By integrating with Taiwan Mobile Group’s wide range of lifestyle scenarios and technical resources, TWEX aims to continuously enhance user experience and ecosystem value, establishing itself as a robust and trusted virtual asset service platform.
Sustainability Governance Tied 100% to Variable Compensation; Named “Most Honored Company in Asia” by Extel
Iris Liu, Vice President of Sustainability & Brand Communications at Taiwan Mobile, said the Company is leveraging its telecom assets and technological strengths to advance low-carbon operations, natural carbon sinks, and digital education in underserved areas. To reinforce governance, Taiwan Mobile was the first in Taiwan to elevate its Sustainability Committee to the board level, chaired by the Chairman and composed entirely of independent directors. Beginning in 2025, the proportion of senior executives’ variable compensation tied to ESG performance has been increased from 30% to 100%, embedding sustainability at the heart of the Company’s operations. “On the road to sustainability, Taiwan Mobile remains focused on using technology to solve real-world challenges and to build a better future for the next generation,” Iris said.
The Digital Wings program, launched in 2019, reflects Taiwan Mobile’s long-term commitment to supporting students in underserved areas. To date, the initiative has provided equipment, teacher training, and learning resources to more than 17,800 students, helping bridge the digital divide. In 2025, the program will be upgraded to the AI Wings Companion Program, bringing AI education to underserved communities through localized teacher training and demand-driven curricula, ensuring every child has the opportunity to embrace the future.
Taiwan Mobile also pioneered the world’s first Blue Carbon Mangrove Restoration Project. Beginning in 2024, employee volunteers planted 3,000 mangroves in idle fishponds at Taijiang National Park, with each site expected to reduce 77 metric tons of CO₂ annually—supporting climate change mitigation, land revitalization, and national conservation efforts.
Through its three-tier Telco+Tech strategy, Taiwan Mobile is driving telecom industry transformation while embedding new value into sustainability. The Company has ranked in the top 5% of Taiwan’s Corporate Governance Evaluation for 11 consecutive years, been included in the Dow Jones Sustainability World Index (DJSI World) for eight consecutive years (top three among global telecom peers), and featured in the S&P Global Sustainability Yearbook for eight years running (top 5% globally). In 2025, at Extel’s (formerly Institutional Investor) Taiwan Mobile was once again recognized as the “Most Honored Company in Asia” for the third consecutive year.
