Taiwan Mobile > CSR > Customers


TWM embraces the core concept of “Genuine concern for the customer” with the enhancement of customer service quality as the ultimate benchmark. We are also committed to providing our customers with optimized user experiences and a safe telecommunication environment. The company has dedicated its efforts to connecting every link of its mobile communication and Internet services to fully satisfy the customer demands. Through the integration of products, prices, services, images, perceptions, and experiences, customers are provided with a relaxed, easily, and user-friendly mobile lifestyle

Achievement in 2015

  • Selected as a Trusted Brand by Reader’s Digest for the eleventh consecutive year
  • Myfone stores and customer service centers have been recognized with the SGS Qualicert Certification for two consecutive years
  • Honored with the Award for Exceptional Contributions to the 165 Anti-Fraud Hotline presented by the Criminal Investigation Bureau
  • Cloud IDC is the first and the only data center of its kind in Taiwan to be recognized with a Brill Awards for Efficient IT presented by the Uptime Institute, the global data center authority, and has thereby set a new paragon in energy efficiency.

2014 has ushered in the new era of 4G for the Taiwanese telecommunication market. Changing transmission and communication modes have a huge impact on human life. TWM will continue its pursuit of exceptional customer service experiences and exhibit its vitality as leading brand in the field of digital convergence. We aim to provide an even greater number of optimized services and contents by utilizing our abundant corporate resources and complete strategy layout in a smooth Internet environment to allow customers to fully enjoy the convenience and revolutionary changes brought about by 4G in the different dimensions of multimedia, entertainment, mobile shopping, and mobile payment.