TWM uses various channels to communicate with stakeholders so as to compile and organize issues of concern based on the principles of sustainability context, materiality, integrity, and stakeholder inclusiveness. Material issues are identified through the following procedures, which are reviewed for their appropriateness and adequacy on a regular basis.
Materiality Assessment Procedure
Material issues and strategiesPlease Swipe Left or Right View All.
|Material Issues||Significant impact on TWM||Relevant cases of implementation|
|Item||Target||Target year||Y16 Achievement|
|Climate change mitigation and adaptation||
||Energy conservation and carbon reduction||Returning to 2016 GHG emission level is 9% below the 2016 level||2025||
|Waste reduction||Annual reduction of 2%||2020||Set long-term target: Reducing general business waste by 2% per year between 2017 and 2020.|
|Water conservation||Annual reduction of water usage by 1%||2020||Set long-term target: Savings of 1% per year between 2017 and 2020.|
|Network quality||When a problem occurs in the network, it is necessary to determine the cause of the malfunction at once by focusing on the messages from network element's monitoring device before the problem can be handled properly. The goal is to minimize customers' outage duration and scope.||Integrated Network Management System (NMS)||Incorporating maintenance and repair experience to speed up malfunction identification and removal||2019||Planning the incorporating maintenance and repair experience project.|
|Personal information and privacy protection||
||Control of the number of unauthorized transfer of personal data files outside the organization||The total number of unauthorized transfer of personal files for the year was reduced by 10%||2019||Reduced the total number of unauthorized transfer of personal files by 10% in 2016 compared to 2015.|
|Innovative Technology Applications||TWM focus on T.I.M.E.: Telecom, Internet, Media & Entertainment, and E-Commerce. Since we believes digital convergence is inevitable, we have committed to become its leader. To fulfill our vision, we developed the 6C strategy: Coverage, Convergence, Content, Channel, Cloud and CSR.
Our Innovation Management Committee was formed in 2016, with the Chairman to chair in person. The committee devises the strategy and the management mechanisms for our innovation development. The 5 strategic directions chosen for innovation are: OTT, Mobile Services, Cloud, Big Data and IoT.
||Our long term target is to achieve a 48% growth in innovative products/services revenue by 2027.||2027||All innovative products/services revenue 3.49 billion.|
|Supply Chain Management||
||Sustainable supply chain responsibility management project||Results of the project's assessment will be incorporated, and sustainability-related practices will also become part of the requirements for receiving tender documents.||2018||Conducted documentation review for over 250 of our major suppliers and performed on-site inspection for 20 of them.|