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Excellent Brand

Core concept
Mobile technology not only makes our lives more convenient but also offers us a higher degree of mobility. At TWM we aim to realize our brand vision of creating the best user experience in mobile communication for our customers by embracing the concept of human nature and a customer-centric service philosophy, transforming technologies into simple, practical, comprehensive and user-friendly mobile services, and by adhering to the principles of "simplification", "innovative thinking", "pursuing goals with enthusiasm", and "integrity as a way of life" of our four brand values.
Commitment and Actions
Since the 4G network became operational, TWM has continued to expand our high-quality network infrastructure. As of December 2016, population coverage in the 700MHz band has reached 99%, while that of the 1800MHz band reached over 93%. Our 4G network coverage is essentially complete. With our integrated Network Management System (NMS), which we have developed in-house, we are able to shorten the amount of time for determining the causes of malfunctions and to improve our early warning capability before service outage strikes, thus providing users with excellent service coverage and stable Internet quality.

Achievements in 2016

  • TWM has been selected as a constituent stock of the Dow Jones Sustainability Index (DJSI) - Emerging Markets for the 5th consecutive year.
  • Named an Industry Mover in the global Telecommunication Services category by RobecoSAM
  • Presented with the "Corporate Citizenship Awards" by CommonWealth Magazine 9 time
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  • Won the "Corporate Social Responsibility Award from Global Views Monthly 10 times
  • Honored with six awards, including the "Ten Most Sustainable Enterprises Awards" category, of the Taiwan Corporate Sustainability Awards (TCSA), the highest number among all telecom carriers in Taiwan
  • Received the “Trusted Brand Gold Award” for the 13th consecutive year from Reader’s Digest
Vision and Target
In the face of a rapidly changing world, only by using technology may we become trendsetters and hold the keys to success. TWM understands public expectations for technology, and therefore we endeavor to employ technology to create a rich and convenient mobile lifestyle. We also enable our users to always maintain their mobility in a leading position with our unequaled network quality within the industry.
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