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Excellent Brand

Core Concept
Taiwan Mobile integrates the core competitiveness of the enterprise to create seven key brand values for the stakeholders on the basis of Think Sustainable, Act Responsible. To welcome the new generation of 5G and Internet of Things, the Company actively expands the industry cooperation, integrates the Group's resources to develop transnational entertainment broker industry investment, promotes the environmental sustainability and greens itself and the value chain footprint, cares for the weak and breaks down social system barriers with the new technology models and applications and creates the best customer experience starting from the human nature.
Commitment and Action
Since the launch of 4G, Taiwan Mobile has continued to build the high quality network infrastructure, and the 4G network population coverage ratio has reached 99% or more. Not only the metropolitan area is provided with 4G network, but also the remote and isolated areas with geographical limitations are provided with the mobile broadband network. The 4G network population coverage ratio has reached 97.65% as of the end of 2018 in the remote areas.

Results and Performance in 2018

  • DJSI World Index Top 1 in Global Telecommunications Industry
  • RobecoSAM Global Telecom Industry Group 2019 "Sustainability Leaders - Silver Class Award
  • First and only Taiwan Telecom Enterprise with ISS-oekom Corporate Rating Prime Level Attestation
  • Won 8 prizes in Taiwan Corporate Sustainability Awards (TCSA), the only Taiwan Telecom Enterprise Selected for the Most Prestigious Sustainability Awards-Top Ten Domestic Corporate
  • Winning Corporate Social Responsibility Awards of the Global View Magazine for the 12th time
  • Winning the Corporate Citizen Awards of the CommonWealth Magazine for the 11th time
  • CSEA Excellence Customer Service Award, Highest Honor-the Best Customer Service Center Award
  • Sports Activist Awards of Gold Medal in Sponsorship category

2019 Objective

  • Maintain selected in the DJSI World Index
  • Maintain selected in the RobecoSAM yearbooks
  • Maintain the ISS-oekom Corporate Rating Prime level
  • TCSA maintain the Most Prestigious Sustainability Awards-Top Ten Domestic Corporate
  • Continue to obtain Corporate Citizen Awards of the CommonWealth magazine
  • Continue to obtain the Corporate Social Responsibility Awards of the Global View magazine
  • Maintain the CSEA customer service excellence award
  • Maintain the Sports Activist Award