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Employee Structure

Equal Opportunities & Diversity

We provide competitive remuneration as well as training and development opportunities for attracting and retaining professional talents. Additionly, we employ workers who are not employees to provide services and facilitate the execution of internal operations, such as deliver service in direct stores.

TWM is an equal employment opportunity employer, and its practices center on the principles of open and fair recruitment. Remuneration for candidates is evaluated according to their education, experiences, specialty and certification. There is no discrimination based on gender, sexual preference, age, marital status, race or disability in terms of remuneration, benefits, promotion, raises, term, training, working conditions and right to work.

We highly treasure human rights at the workplace, and value workforce diversity. At the end of 2017, TWM and its subsidiaries had 5,991 employees, most were between the ages of 31 to 50. Females comprised 48.19% and males comprised 51.81% of all employees, while female managers accounted for 34.67% of total managers. All employees were locally hired with the exception of 3 foreign employees. With regards to the diversity of manpower, we hired 24 indigenous employees with a male-to-female ratio of 37.5: 62.5. We redesign existing jobs to hire disabled persons, and the number of persons with disability hired was more than 1.72 times the statutory quota. ( statutory quota : 57 ; actual hire : 98)

There is no discrimination on the employment of local and indigenous employees. No incidents of child labor, forced labor, human rights violations or discrimination has ever been reported at our company. When new employees are hired, they are given our employment contracts to review in advance. All employees must submit signed employment contracts when they are onboard to protect the rights of both parties.

2017 Workforce structure is provided in the table below :

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Categories Age TWM + Taiwan Fixed Network + Taiwan Digital Service + Taiwan Teleservices & Technologies TWM Broadband Taiwan Kuro Times Co., Ltd.
Number of people Ratio Number of people Ratio Number of people Ratio
Male Female Male Female Male Female
Top management < 30 0 0 0% 0 0 0% 0 0 0%
31-50 2 2 19.05% 3 0 50% 0 0 0%
> 51 13 4 80.95% 2 1 50% 0 0 0%
Total 15 6 100% 5 1 100% 0 0 0%
Employees < 30 740 763 28.28% 19 20 6.51% 4 12 31.37%
31-50 1,849 1,806 68.78% 287 202 81.64% 16 19 68.63%
> 51 120 36 2.94% 49 22 11.85% 0 0 0%
Total 2,709 2,605 100% 355 244 100% 20 31 100%
Total number of employees: 5,335 605 51
Employment Type Full-time 5,312 601 37
Part-time 23 4 14
Average Seniority 7.5 13.0 2.75
Educational background Ph.D. 0.17% 0.16% 1.96%
MA 15.86% 9.92% 35.29%
University 60.84% 37.19% 58.82%
College 16.83% 29.09% 3.92%
Senior High School and below 6.30% 23.64% 0.00%
All employees are based in Taiwan.

The number of new hires and turnovers as well as their gender and age distributions in 2017 are shown in the table below. When an employee resigns, human resources account officers will arrange an exit interview to verify the reason why the employee will quit the job and discuss the employee’s future career plan.

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Year 2017
Scope TWM + Taiwan Fixed Network + Taiwan Digital Service + Taiwan Teleservices & Technologies TWM Broadband Taiwan Kuro Times Co., Ltd.
Category New hires Departures New hires Resigned Newly hired Departures
Number of employees Ratio* Number of employees Ratio* Number of employees Ratio* Number of employees Ratio* Number of employees Ratio* Number of employees Ratio*
Age Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female Male Female
< 30 221 208 4.14% 3.90% 176 186 3.30% 3.49% 7 5 1.16% 0.83% 2 6 0.33% 0.99% 3 13 5.88% 25.49% 3 7 5.88% 13.73%
31~50 105 79 1.97% 1.48% 198 132 3.71% 2.47% 13 11 2.15% 1.82% 14 5 2.31% 0.83% 3 6 5.88% 11.76% 3 4 5.88% 7.84%
> 51 0 0 0.00% 0.00% 9 2 0.17% 0.04% 2 0 0.33% 0.00% 2 4 0.33% 0.66% 0 0 0.00% 0.00% 0 0 0.00% 0.00%
Total 326 287 6.11% 5.38% 383 320 7.18% 6.00% 22 16 3.64% 2.64% 18 15 2.97% 2.48% 6 19 11.76% 37.25% 6 11 11.76% 21.57%

All employees are based in Taiwan (excluding those who have been transferred to and from affiliates)
The denominator is the total number of employees.

Provide Diversified Job Opportunities for Disabled Persons

We provided diversified professional jobs, friendly working environment, equal opportunities in promotion, and competitive remuneration, so as to enhance employment opportunities for disabled persons.
We redesign existing jobs to hire disabled persons, and the number of persons with disability hired was more than 1.72 times the statutory quota at the end of 2017. ( statutory quota : 57 ; actual hire : 98) We seek to boost the employement of disabled persons, including severe visual impairment, loss of important organs, limb disability, epilepsy, hearing loss and facial injury. The most senior disabled employee has worked for 25 years; and there are two assistant managers. Our continuous efforts in promoting the employment of disabled persons are recognized by the government. In 2017, we received the “Outstanding Employer Award” from Taipei City Foreign and Disabled Labor Office.
We employ masseurs with visual impairments who provide free stress-releasing massage services for the staff in specially designed massage stations Monday through Friday afternoon. These services are available in the offices in northern, central, and southern Taiwan. Employees have responded positively to this workplace benefit. Our customer care call center has been partnering with Taoyuan Countybased non-profit Potential Development Center for Spinal Cord Sufferers for a number of years. Our collaboration allows persons suffering from spinal cord injuries to perform customer care service on our behalf at the Potential Development Center.
Moreover, we leverage the skills of employees with disabilities by providing them with a diverse range of highly specialized positions, including wireless network optimization, project technology liaison, base station construction engineering management, adoption of new technologies for the billing system and its system development, e-commerce web development, mobile network operations, IT system administration and direct stores sales; customer care via telephone; telemarketing; and conducting market surveys. We will continue to hire disabled persons and create more diversified and high-quality job opportunities.
Campus talent development to apply theory in practice
We have continued our partnerships with institutions of higher education to provide opportunities for students to apply what they have learned from their studies to experience the industry environment and to make early connections with our teams. In 2017, a total of 17 students participated in industry-university cooperative internship programs, who received comprehensive training in addition to salary. At the conclusion of the programs, both supervisors and academic institutions to which the students belong made joint assessment on the students' performance and also granted them the internship credits earned. Students whose performance was outstanding were given hiring priority. We will, through internship, campus discussion and recruitment, high-level executives as lecturers on industry-university cooperative programs, and other means, continue to maintain the relationship with the campus and the early contact with potential talent, and further to help students apply what they have learned and prepared for future careers.
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