CSR Projects

Since our 2017 operation performance has been fully achieved to meet the standard of “CSR Vision 2020 Project”, some of the mid- and long-term objectives have even been fulfilled in advance. The Company shall carry on an even more aggressive agenda-setting not only to face the approaching of the age of 5G, but also to further respond to the UN 2030 Agenda for Sustainable Development. Thus, we initiate “TWM Sustainability Vision Blueprint for 2030” by the end of 2017. Taiwan is entering the age of 5G in 2020, and the units of IT application will grow from gigabyte into terabyte, and into a mega-quantitative age beyond our imagination. In the next decade (2020-2030), our civilization will be in an age where the connections of mega-quantitative amount of information are the focus. As “Zetta” represents the quantity of 1021, TWM has drawn up the project of “Zetta Connected! 2030”(Grand Vision with Vigorous Ambition Project) to be the main theme of our vision in the coming decade. We hope to match our vision with the 17 UN 2030 SDGs, and to encourage all employees to propose bold hypothesis with aggressive KPIs so as to verify our current performance with the insights from the remote future. We are looking forward to making TWM to be the hub of all kinds of connection in 2030, and to bring the vision from five major aspects to our stakeholders. The vision is established on two bases and stretching into three aspects to firmly with the seven highlight values of TWM. Based on the spirits of Responsible Business and Creating Synergy with our suppliers, TWM will promote the five aspects, which covers Elevated Experience, Realizing Potential, and Minimizing Footprint, leading our suppliers to engage in innovation, as well as working together to achieve sustainable development goals and rolling into the brilliant future.

Key Performance Indicators (KPIs)

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Major aspects KPI Unit 2015 2016 2017 2030 Target
Minimizing Footprint Total (Scopes1+2) GHG emissions ton-CO2e 244,223.35 251,449.24 241,492.83 Emissions are reduced by 41.5% from that in 2016.
Percentage share of renewable energy in the overall energy consumption of our cloud data center (%) % 11.98 10.55 17.15 35% of data center’s electricity consumption comes from renewable energy sources.
Total generation capacity of our renewable energy generators kW 28 80 80 Total generation capacity of our renewable energy generators reaches 6,000kW.
Realizing Social Potential Assist NPOs fundraising Thousand NTD 10,810 8,960 9,240 Assistant NPOs fundraising through TWM channel in total of NTD200,000.
The number of benefited disadvantaged people (students/the elderly) Subscriber number 119,000 110,000 230,000 Total number of benefited disadvantaged subscriber (students/the elderly) grows by 50%. (vs. 2017)
Responsible Business Average training hours per employee hour 22.6 28.8 55.6 Average training hours per employee reach 55 hours per year.
Creating Stakeholders Synergy Signing rate of ‘Declaration Letter for Environmental and Occupational Health and Safety Policy for Contractors’ % 100 100 100 Maintain 100% signing rate of ‘Declaration Letter for Environmental and Occupational Health and Safety Policy for Contractors’
Elevating Future Experience Percentage share of advanced telecommunications users % 43 64 78 Advanced telecommunications users account for 99% of total users.
Service operation rate of our base stations % 99.8 99.9 99.9 Base station service operation rate reaches 99.9%.